Team Leader - Front Office

SmartRecruiters, Inc.; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Novotel Mumbai Juhu Beach is seeking a proactive Front Office / Receptionist to supervise the reception and ensure smooth guest check-in and check-out.

You will train the reception team, liaise with other departments for seamless service, and uphold HR policies while delivering high standards of guest satisfaction.

This on-site role at the beachfront hotel involves daily administration and responding to guest queries with professionalism.

Qualifications

• Experience in hotel front office and reception operations.
• Ability to handle guest inquiries and complaints professionally.
• Knowledge of HR policies and interdepartmental coordination.

Responsibilities

• Supervise reception operations to ensure smooth daily activities.
• Train the front desk team and ensure standards are met.
• Coordinate with departments and handle guest queries efficiently.
• Maintain lobby cleanliness and guest check-in/out accuracy.

Skills

Reception skills

Customer service

Interdepartmental liaison

Team training

HR policy adherence

Job description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
• To train the Reception team.
• Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Operational

• Required to maintain and improve the department’s efficiency through the training and development of the team.
• Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
• Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
• Display a proactive approach in implementing initiatives to provide an improved service in all areas.
• Handle additional responsibilities as and when delegated by the Management.
• Ensure quality in all aspects of the job.
• Maintain records of all banquet functions in the hotel.
• Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
• Supervise and monitor the activities of reception ensuring quality customer service.
• Ensure to maintain Front Office log book and shift reports.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out.

Personnel

• Ability to accept responsibility.
• Self confidence, motivation, drive and tenacity.
• Ability to enhance organizational performance.
• Ability to clearly delegate tasks and responsibilities.
• Ability to think strategically, inductively, and creatively.
• The propensity to recognize and acknowledge other people’s ideas.

Other Duties

• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Helping other department in case of emergency.

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