Team Leader - Front Office

Accor; Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

Accor’s Novotel Mumbai Juhu Beach is seeking a Reception/Front Office Supervisor to oversee the day-to-day operations of the Reception and ensure high standards of customer service. You will train the Reception team, handle guest queries, manage check-ins/outs, and coordinate with other departments to maintain service excellence.

The role focuses on maintaining front office standards, organizing the team, and ensuring a smooth guest experience with proactive problem-solving and process

Qualifications

• Experience in Front Office operations and reception management.
• Ability to train and supervise reception staff.
• Strong customer service and problem-solving skills.
• Familiarity with hotel procedures and record-keeping.
• Proactive attitude and willingness to handle additional responsibilities.

Responsibilities

• Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
• Train the Reception team.
• Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
• Maintain records of all banquet functions in the hotel.
• Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
• Supervise and monitor the activities of reception ensuring quality customer service.

Skills

Leadership

Guest service

Communication

Team training

Job description

Job Description:

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
• To train the Reception team.
• Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.

Financial

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Operational

• Required to maintain and improve the department’s efficiency through the training and development of the team.
• Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
• Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
• Display a proactive approach in implementing initiatives to provide an improved service in all areas.
• Handle additional responsibilities as and when delegated by the Management.
• Ensure quality in all aspects of the job.
• Maintain records of all banquet functions in the hotel.
• Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
• Supervise and monitor the activities of reception ensuring quality customer service.
• Ensure to maintain Front Office log book and shift reports.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out.

Personnel

• Ability to accept responsibility.
• Self confidence, motivation, drive and tenacity.
• Ability to enhance organizational performance.
• Ability to clearly delegate tasks and responsibilities.
• Ability to think strategically, inductively, and creatively.
• The propensity to recognize and acknowledge other people’s ideas.

Other Duties

• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Helping other department in case of emergency.

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time