Inside Sales Team Lead

Info Edge; Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Info Edge’s Naukri division is seeking an experienced Senior Manager Tele Sales to lead a team of 810 Tele Sales Executives responsible for managing renewal accounts and driving subscription revenue.

The role requires a strong B2B subscription sales professional who can manage account-level performance, improve retention, identify upselling opportunities, increase wallet share, and build a high-performance sales culture.

Qualifications

• 5-10 years of relevant experience in B2B subscription sales, renewals, inside sales or telesales.
• Proven experience managing a team of 810+ sales executives.
• Strong understanding of subscription-based selling and renewal businesses.
• Demonstrated expertise in upselling, cross-selling and increasing wallet share.
• Strong account management and customer servicing orientation.
• Ability to use data and account-level insights to drive sales decisions.
• Strong coaching, people-management and performance-management skills.
• Highly target-driven with a strong focus on team productivity and revenue closure.
• Excellent communication, negotiation and stakeholder-management skills.
• Experience in managing sales through CRM/dashboards and tracking daily sales metrics.

Responsibilities

• Lead, coach and manage a team of 810 Tele Sales Executives handling B2B subscription renewal accounts.
• Drive renewal, upselling, cross-selling and wallet-share expansion across existing accounts.
• Conduct regular account-level reviews to identify revenue opportunities, risks and renewal gaps.
• Own team performance against revenue, renewal, upselling and productivity targets.
• Conduct daily gate meetings / sales huddles to review pipeline, priorities, closures and challenges.
• Ensure the team consistently achieves targets and maximizes incentive earnings.
• Monitor KPIs including calls, connects, conversations, conversions, renewals and revenue.
• Build strong account servicing practices to improve customer engagement and retention.
• Work closely with sales and account teams to resolve customer issues and identify expansion opportunities.
• Coach team members through regular performance reviews and feedback.
• Identify underperformers and implement focused improvement plans.

Skills

B2B sales

Renewals

Team leadership

Data-driven decisions

CRM proficiency

Tools

CRM dashboards

Job description

About Naukri:

Naukri.com, online recruitment classifieds, is a significant player and a market leader in Indias well-established business space. The recruitment space provides all the job seeker with advisory services and caters to different elements of the job listing, employer branding, resume short-listing, career site management and campus recruitment. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.

The platform, on the online recruitment space, continues to reinforce its established leadership position in India that has given it a competitive edge in the market.

We are looking for an experienced Senior Manager Tele Sales to lead a team of 810 Tele Sales Executives responsible for managing renewal accounts and driving subscription revenue.

The role requires a strong B2B subscription sales professional who can manage account-level performance, improve retention, identify upselling opportunities, increase wallet share, and build a high-performance sales culture.

Key Responsibilities

• Lead, coach and manage a team of 810 Tele Sales Executives handling B2B subscription renewal accounts.
• Drive renewal, upselling, cross-selling and wallet-share expansion across existing accounts.
• Conduct regular account-level reviews to identify revenue opportunities, risks and renewal gaps.
• Own team performance against revenue, renewal, upselling and productivity targets.
• Conduct daily gate meetings / sales huddles to review pipeline, priorities, closures and challenges.
• Ensure the team consistently achieves 100%+ of targets and maximizes incentive earnings.
• Monitor individual and team-level KPIs including calls, connects, conversations, conversions, renewals, upsells and revenue.
• Build strong account servicing practices to improve customer engagement and retention.
• Work closely with sales and account teams to resolve customer issues and identify expansion opportunities.
• Analyze account and sales data to create actionable plans for improving conversion and wallet share.
• Coach team members through regular performance reviews, call monitoring and structured feedback.
• Identify underperformers and implement focused improvement plans.

What We're Looking For

• 510 years of relevant experience in B2B subscription sales, renewals, inside sales or telesales.
• Proven experience managing a team of 810+ sales executives.
• Strong understanding of subscription-based selling and renewal businesses.
• Demonstrated expertise in upselling, cross-selling and increasing wallet share.
• Strong account management and customer servicing orientation.
• Ability to use data and account-level insights to drive sales decisions.
• Strong coaching, people-management and performance-management skills.
• Highly target-driven with a strong focus on team productivity and revenue closure.
• Excellent communication, negotiation and stakeholder-management skills.
• Experience in managing sales through CRM/dashboards and tracking daily sales metrics.

Key Success Metrics

• Renewal Revenue
• Upsell & Cross-sell Revenue
• Wallet Share Growth
• Renewal Rate
• Team Target Achievement
• Productivity & Conversion
• Individual Performance & Incentive Achievement
• Customer Retention