Team Lead

Policybazaar; Kamrup Metropolitan; On-site; INR 400,000 - 700,000; Full time

Job summary

Policybazaar is seeking a Telesales Team Leader in Assam to guide a team of sales representatives, drive daily targets, and ensure service levels and regulatory compliance. You will coach staff, implement call strategies with clients, and monitor performance against metrics.

The role focuses on team leadership, target achievement, and collaboration with internal teams to optimize sales and customer service outcomes, while maintaining high customer satisfaction and adherence to policies.

Qualifications

• Minimum 2–3 years in telesales/leadership roles.
• Proven ability to meet or exceed sales targets and SLAs.
• Strong coaching and performance feedback skills.

Responsibilities

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies.

Skills

Team leadership

Telesales

Coaching

Performance management

Stakeholder management

Job description

Role & responsibilities

Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.

• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies.

Preferred candidate profile

Sales Tea m Leader, Sales Assistant Manager