Team Lead – Payment Operations

Zoho; Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

TazaPay, a cross-border trade platform, seeks a Senior Analyst – Payment Operations with 5+ years in payment operations to manage end-to-end processing, settlements, refunds, and escalations. You will optimize workflows with automation and AI, coordinating with Product, Engineering, Finance and Risk teams.

The ideal candidate leverages strong analytical skills and stakeholder management to ensure accuracy, timely settlements, and continuous improvement across regional payment rails.

Qualifications

• 5+ years of experience in Payment Operations within a Payment Gateway or FinTech.
• Hands-on experience in Cross-Border Payment Operations.
• Strong understanding of reconciliations, settlements, refunds, and payment exception management.
• Experience working with multiple stakeholders across business functions.
• Excellent analytical, communication, and problem-solving skills.

Responsibilities

• Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
• Ensure timely execution of transactions while maintaining high operational accuracy.
• Drive process improvements, workflow optimization, and operational excellence.
• Monitor and ensure adherence to SLAs, KPIs, and operational controls.
• Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
• Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
• Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
• Create and maintain SOPs, dashboards, and operational reports.

Skills

Analytical thinking

Communication skills

Problem-solving

Process improvement

Tools

n8n

Make

Zapier

Job description

TazaPay is a trade management platform for small- and medium-sized businesses (SMBs) to conduct cross-border commerce safely.

It will bring together the best technologies and financial services that are only available to the large companies today and make them accessible to the SMBs.

We are trying to address the unmet needs of millions of exporters and importers who not have access to the essential tools for doing cross-border trade such as trade protections via escrow, currency hedging and finance

Lack of trust is one of the biggest inhibitors for B2B cross border business. Buyers and sellers tend to work only with known and trusted parties thereby limiting their business opportunities. Our platform will enable access to various services for doing cross-border trade safely - such as counterparty risk assessment, trade assurance and trade protections via escrow

Our goal is to enhance trust in the trade process so that SMBs feel confident about doing more business with overseas counterparties

Our platform is cloud-based and easy to use. Our mobile and web apps simplify and digitalize every step of the process. Using our cloud-based platform, the SMBs can do more business with trusted parties in a trusted and convenient manner.

Job Description

Senior Analyst – Payment Operations

Experience: 5+ Years

Shift: Rotational Shift

Role Overview

We are looking for a Senior Analyst – Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI.

Key Responsibilities

Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.

Ensure timely execution of transactions while maintaining high operational accuracy.

Drive process improvements, workflow optimization, and operational excellence.

Monitor and ensure adherence to SLAs, KPIs, and operational controls.

Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.

Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.

Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.

Create and maintain SOPs, dashboards, and operational reports.

Must Have

5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.

Hands-on experience in Cross-Border Payment Operations.

Strong understanding of reconciliations, settlements, refunds, and payment exception management.

Experience working with multiple stakeholders across business functions.

Excellent analytical, communication, and problem-solving skills.

Good to Have

Experience with workflow automation tools such as n8n, Make, or Zapier.

Basic knowledge of Python, JSON, SQL, or APIs.

Exposure to AI-driven operational workflows and automation initiatives.