BizOps / Programme Manager, Payments Operations

Zoho; Delhi; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Zoho in Delhi is seeking a BizOps/Programme Manager to transform complex payment operations into scalable, tech-enabled processes. You will partner with Payments Operations leadership to identify inefficiencies and drive execution across critical workflows.

The role requires 4–8 years of experience, preferably from top-tier consulting, and the ability to operate as an independent IC handling operational details within a high-impact team.

Qualifications

• 4–8 years of experience, preferably top-tier consulting.
• Independent IC able to handle operational details.

Responsibilities

• Root-cause analysis on operational pain points → automation/product requirements
• Build controls, process re engineering models, Performance dashboards

Skills

Root-cause analysis

Automation

Process improvement

Dashboarding

Job description

TazaPay is a trade management platform for small- and medium-sized businesses (SMBs) to conduct cross-border commerce safely.

It will bring together the best technologies and financial services that are only available to the large companies today and make them accessible to the SMBs.

We are trying to address the unmet needs of millions of exporters and importers who not have access to the essential tools for doing cross-border trade such as trade protections via escrow, currency hedging and finance

Lack of trust is one of the biggest inhibitors for B2B cross border business. Buyers and sellers tend to work only with known and trusted parties thereby limiting their business opportunities. Our platform will enable access to various services for doing cross-border trade safely - such as counterparty risk assessment, trade assurance and trade protections via escrow

Our goal is to enhance trust in the trade process so that SMBs feel confident about doing more business with overseas counterparties

Our platform is cloud-based and easy to use. Our mobile and web apps simplify and digitalize every step of the process. Using our cloud-based platform, the SMBs can do more business with trusted parties in a trusted and convenient manner.

Job Description

Location: Delhi - Saket Work Model: 4 days WFO Reporting To: Head of Operations Team: Payments Operations

Role Overview

This is a high-impact BizOps / Programme Management opportunity for a problem solver who thrives on transforming complex payment operations into scalable, efficient, and technology-enabled processes. You will operate as a strategic and hands-on partner to the Payments Operations leadership team, identifying inefficiencies, designing solutions, and driving execution across critical payment workflows.

Operations Scope:

Money Movement (24×7), RFI/Query Management, Rail Operations & Testing, RBAC/Access Management, Reconciliation & Automation

Key Responsibilities:

Root-cause analysis on operational pain points → automation/product requirements

Build controls, process re engineering models, Performance dashboards

Ideal Candidate:

4–8 years, preferably top-tier consulting.

Comfortable as independent IC gets into operational details