Senior Manager / SME - Payments Operations

Tazapay; New Delhi; On-site; INR 2,800,000 - 5,200,000; Full time

Job summary

Tazapay, a trade management platform for SMBs, is seeking a Senior Manager / SME - Payments Operations in Delhi (Saket). The role is 4 days WFO with a 24×7 operations team in Money Movement.

You will oversee cross-border payments, SWIFT messaging, MT/ISO 20022, and local rails. You will lead up to 10 direct reports and own SLAs, productivity, and risk metrics while driving automation and end-to-end payments transformation.

Qualifications

• 8–15+ years in banking/payments operations.
• Strong preference: Leading fintech or global banks.
• 24×7 ops management experience, 10+ team members.

Responsibilities

• Drive cross-border payments operations and transformation.
• Oversee end-to-end payments lifecycle incl. initiation, processing, routing, investigations, tracking, reconciliation and settlement.
• Manage up to 10 direct reports across shifts; own SLAs, productivity, quality, risk metrics.
• Own end-to-end automation agenda and STP initiatives.
• Develop SOPs and ensure alignment with global payments standards and regulatory changes.

Skills

Cross-border payments

SWIFT messaging

MT/ISO 20022 messaging

Payment investigations

People management

Leadership

Tools

SWIFT GPI/UETR

Job description

Senior Manager / SME - Payments Operations

TazaPay is a trade management platform for small- and medium-sized businesses (SMBs) to conduct cross-border commerce safely.

It will bring together the best technologies and financial services that are only available to the large companies today and make them accessible to the SMBs.

We are trying to address the unmet needs of millions of exporters and importers who not have access to the essential tools for doing cross-border trade such as trade protections via escrow, currency hedging and finance

Lack of trust is one of the biggest inhibitors for B2B cross border business. Buyers and sellers tend to work only with known and trusted parties thereby limiting their business opportunities. Our platform will enable access to various services for doing cross-border trade safely - such as counterparty risk assessment, trade assurance and trade protections via escrow

Our goal is to enhance trust in the trade process so that SMBs feel confident about doing more business with overseas counterparties

Our platform is cloud-based and easy to use. Our mobile and web apps simplify and digitalize every step of the process. Using our cloud-based platform, the SMBs can do more business with trusted parties in a trusted and convenient manner.

Job Description

Senior Manager / SME - Payments Operations

Location: Delhi — Saket Work Model: 4 days WFO Team: Money Movement | 24×7 Operations Role: Payments SME + People Manager

Role Overview

This role will drive cross-border payments operations and transformation , with a focus on international payment flows, SWIFT, and local payment rails. The role involves overseeing and improving the end-to-end payments lifecycle, including payment initiation, processing, routing, investigations, tracking, reconciliation, and settlement .

What You'll Own:

1. Cross-Border Payments SME

• End-to-end operational knowledge of cross-border payments
• SWIFT messaging, payment flows, correspondent banking, local payment rails
• MT / ISO 20022 messaging
• SWIFT GPI / UETR tracking, traceability, exception handling
• Payment investigations, recalls, amendments, returns, rejects, repair cases
• SME for Operations, Product, Engineering, Treasury, banking partners
• Manage up to 10 direct reports across shifts
• Own SLAs, productivity, quality, risk metrics

3. Automation & Transformation

• Own end-to-end automation agenda
• Partner with Product/Engineering on scalable automation
• Drive straight-through processing (STP)

4. SOPs, controls & operational excellence

• Build SOP for payment failures, recalls, amendments, investigations
• Align with SWIFT and global payments standards and regulatory changes
• Zero-error payments culture

Ideal Candidate:

• 8–15+ years in banking/payments operations
• Strong preference: Leading fintech or global banks
• 24×7 ops management experience, 10+ team members