Tazapay – Senior Analyst – Payment Operations EASIERTRADES INDIA LLP

The Corporate Institute; Delhi; Presencial; INR 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

The Corporate Institute in Delhi is seeking a Senior Analyst – Payment Operations to manage end-to-end cross-border payment processing, reconciliations, settlements, refunds, and related controls. The ideal candidate will be analytical, process-driven, and capable of driving automation and AI-powered improvements to payment workflows.

You will partner with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to ensure accurate, timely transactions and

Qualificações

• 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.
• Hands-on experience in Cross-Border Payment Operations.
• Strong understanding of reconciliations, settlements, refunds, and payment exception management.
• Experience working with multiple stakeholders across business functions.
• Excellent analytical, communication, and problem-solving skills.

Responsabilidades

• Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
• Ensure timely execution of transactions while maintaining high operational accuracy.
• Drive process improvements, workflow optimization, and operational excellence.
• Monitor and ensure adherence to SLAs, KPIs, and operational controls.
• Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
• Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
• Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
• Create and maintain SOPs, dashboards, and operational reports.

Conhecimentos

Cross-border payments

Reconciliations

Settlements

Refunds processing

Stakeholder collaboration

Operational analytics

Workflow automation tools

Python

JSON

SQL

Ferramentas

n8n

Make

Zapier

Python

JSON

SQL

Descrição da oferta de emprego

Job Title : Senior Analyst – Payment Operations

Location : Delhi

Experience : 5+ Years

Shift : Rotational Shift

Role Overview :

We are looking for a Senior Analyst – Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI.

Key Responsibilities :

• Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
• Ensure timely execution of transactions while maintaining high operational accuracy.
• Drive process improvements, workflow optimization, and operational excellence.
• Monitor and ensure adherence to SLAs, KPIs, and operational controls.
• Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
• Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
• Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
• Create and maintain SOPs, dashboards, and operational reports.

Must Have :

• 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.
• Hands-on experience in Cross-Border Payment Operations.
• Strong understanding of reconciliations, settlements, refunds, and payment exception management.
• Experience working with multiple stakeholders across business functions.
• Excellent analytical, communication, and problem-solving skills.

Good to Have :

• Experience with workflow automation tools such as n8n, Make, or Zapier.
• Basic knowledge of Python, JSON, SQL, or APIs.
• Exposure to AI-driven operational workflows and automation initiatives.