Team Lead– Payment Operations (Money Movement)

Tazapay; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tazapay in Delhi seeks a Team Lead - Payment Operations (Money Movement) with 5+ years in cross-border payments to lead end-to-end processing, reconciliations, settlements and refunds, while upholding strict controls and accuracy.

You will own process improvements, drive automation and AI-assisted workflows, monitor SLAs and KPIs, conduct root-cause analysis of issues, and prepare SOPs, dashboards and operational reports.

Qualifications

• 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.
• Hands-on experience in Cross-Border Payment Operations.
• Strong understanding of reconciliations, settlements, refunds, and payment exception management.
• Experience working with multiple stakeholders across business functions.
• Excellent analytical, communication, and problem-solving skills.

Responsibilities

• Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
• Ensure timely execution of transactions while maintaining high operational accuracy.
• Drive process improvements, workflow optimization, and operational excellence.
• Monitor and ensure adherence to SLAs, KPIs, and operational controls.
• Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
• Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
• Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
• Create and maintain SOPs, dashboards, and operational reports.

Skills

Cross-border payments

Payments operations

Stakeholder collaboration

Analytical skills

Process improvement

Automation & AI awareness

SLA & KPI tracking

Tools

n8n

Make

Zapier

Job description

Team Lead - Payment Operations (Money Movement)

Location: Delhi

Experience: 5+ Years

Shift: Rotational

Role Overview

We are looking for a Team Lead - Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI.

Key Responsibilities

• Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
• Ensure timely execution of transactions while maintaining high operational accuracy.
• Drive process improvements, workflow optimization, and operational excellence.
• Monitor and ensure adherence to SLAs, KPIs, and operational controls.
• Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
• Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
• Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
• Create and maintain SOPs, dashboards, and operational reports.

Must Have

• 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.
• Hands-on experience in Cross-Border Payment Operations.
• Strong understanding of reconciliations, settlements, refunds, and payment exception management.
• Experience working with multiple stakeholders across business functions.
• Excellent analytical, communication, and problem-solving skills.

Good to Have

• Experience with workflow automation tools such as n8n, Make, or Zapier.
• Basic knowledge of Python, JSON, SQL, or APIs.
• Exposure to AI-driven operational workflows and automation initiatives.