Tazapay – Senior Analyst – Payment Operations EASIERTRADES INDIA LLP

The Corporate Institute; Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

The Corporate Institute in Delhi is seeking a Senior Analyst – Payment Operations with 5+ years of experience in cross-border payment operations to manage end-to-end processing, reconciliations, settlements, refunds, and operational excellence.

You will work with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to optimize workflows, implement automation and AI, and produce SOPs and dashboards to monitor SLAs and KPIs.

Qualifications

• 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.
• Hands-on experience in Cross-Border Payment Operations.
• Strong understanding of reconciliations, settlements, refunds, and payment exception management.
• Experience working with multiple stakeholders across business functions.
• Excellent analytical, communication, and problem-solving skills.

Responsibilities

• Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
• Ensure timely execution of transactions while maintaining high operational accuracy.
• Drive process improvements, workflow optimization, and operational excellence.
• Monitor and ensure adherence to SLAs, KPIs, and operational controls.
• Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
• Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
• Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
• Create and maintain SOPs, dashboards, and operational reports.

Skills

Cross-border payments

Stakeholder collaboration

Analytical thinking

Communication skills

Problem-solving

Reconciliations & settlements

Tools

n8n

Make

Zapier

Python basics

JSON basics

SQL basics

APIs basics

Job description

Job Title : Senior Analyst – Payment Operations

Location : Delhi

Experience : 5+ Years

Shift : Rotational Shift

Role Overview :

We are looking for a Senior Analyst – Payment Operations with hands‑on experience in cross-border payment operations to manage end‑to‑end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process‑driven, and passionate about improving operational efficiency through automation and AI.

Key Responsibilities

• Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
• Ensure timely execution of transactions while maintaining high operational accuracy.
• Drive process improvements, workflow optimization, and operational excellence.
• Monitor and ensure adherence to SLAs, KPIs, and operational controls.
• Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
• Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
• Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
• Create and maintain SOPs, dashboards, and operational reports.

Must Have

• 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.
• Hands‑on experience in Cross‑Border Payment Operations.
• Strong understanding of reconciliations, settlements, refunds, and payment exception management.
• Experience working with multiple stakeholders across business functions.
• Excellent analytical, communication, and problem-solving skills.

Good to Have

• Experience with workflow automation tools such as n8n, Make, or Zapier.
• Basic knowledge of Python, JSON, SQL, or APIs.
• Exposure to AI-driven operational workflows and automation initiatives.