Process Associate, AMXL FC (Fulfillment & Operations)

Amazon; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

Amazon is seeking to enhance its Bengaluru operations within India. The role involves managing daily floor activities across inbound, outbound, and re-boxing, driving efficiency and quality, and coordinating with Area Managers to ensure smooth dispatch of orders.

The ideal candidate will have at least 1 year of Microsoft Office experience and a high school diploma, with preferred familiarity in Excel and data reporting to support KPI tracking.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school diploma or equivalent.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing).

Responsibilities

• Manage daily floor operations (inbound, outbound, and re-boxing)
• Allocate tasks and monitor associate productivity
• Ensure quality checks and minimize defects
• Follow and enforce SOP compliance
• Track and report daily performance metrics (KPI)
• Coordinate with Area Managers for smooth operations
• Resolve on-floor issues and ensure timely dispatch

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Amazon Operations primarily consist of Inventory planning & supply chain, warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon.com. You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon’s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company.

Key job responsibilities

• Manage daily floor operations (inbound, outbound, and re-boxing)
• Allocate tasks and monitor associate productivity
• Ensure quality checks and minimize defects
• Follow and enforce SOP compliance
• Track and report daily performance metrics (KPI)
• Coordinate with Area Managers for smooth operations
• Resolve on-floor issues and ensure timely dispatch

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• high school diploma or equivalent
• High school or equivalent

Preferred Qualifications

• Bachelor's degree or equivalent
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.