Process Assistant, INBOUND (Fulfillment & Operations)

Amazon; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Amazon is seeking a Process Assistant in Bengaluru to mentor and guide associates toward meeting customer expectations while following standard work practices with safety and quality in mind.

Key duties include daily shift management, administrative tasks, allocating work, mentoring on productivity and safety, and conducting 4M/5S audits. The role requires at least 1 year of MS Office experience and may involve heavier lifting as part of frontline leadership.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• Inbound experience preferred.

Responsibilities

• Daily management of shift and administrative management of associates.
• Job allocation to associates and mentoring on productivity, quality and safety.
• Monitor counts and problem-solve queues; ensure shift quality and action plans.
• Prepare and implement training and development plans for associates.
• Conduct 4M and 5S audits for workstations daily.
• Stand-in for Team Lead/Area Manager.

Skills

Microsoft Office

Job description

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process assistant who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Key job responsibilities

• Daily Management of shift:
• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality and safety.
• Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Team Lead/Area Manager

Regular bending, lifting, stretching and reaching both below the waist and above the head, with tools provided to support these requirements.

We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

As a frontline leader, to understand the ground reality, you will be expected to work with and help associates, which may occasionally include safely lifting heavier items and shipments with required support.

Work requires the leader to go where value is being created in the operations which involve walking and standing.

About the team

BLR8 IB is a high inbounding volume dept with demand variations through the course of year. The team includes an Operations manager, Sr area managers, Area managers, Team leads and process assistants,.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience

Preferred Qualifications

• preffered Inbound experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.