Team Lead – Counsellor

Om Ak Solutions; Zirakpur; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Performance incentives

Flexible working hours

Learning and development programs

Job summary

Om Ak Solutions in Zirakpur is seeking a Team Lead – Research Counselor who is a strong leader and problem-solver. You’ll manage a team supporting students in their academic projects while focusing on client satisfaction and team performance.

This position requires at least 5 years in counseling or client-facing roles and 2 years of management experience. Join a growing team that values people, offers flexibility, and provides opportunities for career advancement.

Qualifications

• 5+ years in counselling, sales, or client-facing roles.
• 2+ years leading or managing a team.
• Strong communication & leadership skills.
• Problem-solving capability.
• Familiarity with MS Excel & reporting.

Responsibilities

• Lead, motivate, and manage a team of Research Counselors.
• Assist team members with client queries and follow-ups.
• Handle escalated client concerns effectively.
• Generate performance reports.
• Align the team with company policies and practices.

Skills

Counselling

Sales

Leadership

Problem-solving

Communication

MS Excel

Job description

We're Hiring! Team Lead – Research Counselor

Zirakpur | Full Time | 5+ Years Experience

Who We Are

We're Om Ak Solutions — a team that genuinely loves helping people find the right solutions. We work with students and researchers from around the world, supporting them with their thesis, dissertations, research papers, assignments, and other academic projects. Our Research Counselling team sits at the heart of everything — connecting with students, understanding their requirements, guiding them toward the right solutions, and ensuring a smooth experience from the first conversation to project completion. We're a team that values people, growth, and getting things done right. If you enjoy working with people, solving problems, and making a real impact, you'll fit right in.

Requirements

The Role

We're on the lookout for a Team Lead – Research Counselor who's equal parts people person and performance driver. You'll lead a team of Research Counselors who connect with students and researchers looking for support with their thesis, dissertations, research papers, assignments, and other academic projects. From understanding client requirements to ensuring smooth communication and follow‑ups, your team will play a key role in helping students find the right solutions. As the Team Lead, you'll be the go‑to person for your team — coaching, guiding, and leading by example while keeping clients happy and operations running smoothly. If you love mentoring people, thrive under targets, and know how to turn a challenging situation into a win — you're exactly who we're looking for!

What You'll Do

• Lead, motivate, and manage a team of Research Counsellors day‑to‑day. Keep an eye on team performance and make sure everyone's hitting their stride.
• Help team members navigate client queries, requirements, and follow‑ups with ease. Train and mentor your crew to grow their skills and confidence.
• Step in for escalated client concerns — and turn them around smoothly. Work hand‑in‑hand with other departments for seamless project delivery.
• Put together daily, weekly, and monthly performance reports. Think of creative ways to boost team efficiency and client satisfaction.
• Keep the team aligned with company policies and best practices. Build a team culture that's positive, collaborative, and fun to work in.

What We’re Looking For

What You'll Need

• 5+ years in counselling, sales, or client‑facing roles.
• 2+ years leading or managing a team.
• Strong communication & leadership chops.
• Great at solving problems on the fly.
• Comfortable with MS Excel & reporting.
• Works well under pressure and deadlines.

Nice to Have

• You genuinely enjoy mentoring others.
• Relationship‑building is your superpower.
• Numbers and targets don't scare you.

What's In It For You

Because great work deserves great pay.

Performance incentives

Hit your targets? We celebrate that. We love promoting from within.

Awesome work vibe

Friendly, professional & genuinely fun.

L&D programs

Training and leadership development built for you.

Be part of something growing

Join a team that's on the move.

Flexible working hours (subject to business requirements)

Sounds Like You? We'd love to hear from you! Drop us your resume and let's have a chat.