Academic Counsellor

Om Ak Solutions; Zirakpur; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Friendly environment

Fun activities & events celebrations

Competitive salary and performance-based incentives

Opportunities for career growth and skill development

Job summary

Om Ak Solutions is seeking a motivated Academic Counsellor in Zirakpur, India. The successful candidate will guide students and researchers in selecting appropriate research services while being the primary point of contact for academic support.

Responsibilities include counseling clients, managing communications, and coordinating with support teams. The position requires excellent communication skills, attention to detail, and knowledge of CRM tools.

A friendly work environment, career growth opportunities, and a competitive salary await the right candidate.

Qualifications

• Minimum qualification of Any graduate or above.
• Previous customer service experience, especially in a chat process, is preferred.
• Ability to manage multiple chats effectively and efficiently.

Responsibilities

• Counsel students, PhD scholars, and professionals regarding research services.
• Understand the client's academic requirements and recommend suitable services.
• Handle inbound and outbound calls, emails, and online inquiries.

Skills

Excellent written & verbal communication skills (English)

Strong problem-solving ability

Attention to detail

Customer service experience

Knowledge of basic computer applications

CRM tools

Education

Any graduate or above

Job description

Research Experts is seeking a motivated, focused Academic Counsellor to guide students, research scholars, and professionals in selecting appropriate research and academic support services. The counsellor will act as the primary point of contact, understanding client needs and ensuring a smooth onboarding and support experience.

Key Responsibilities

• Counsel students, PhD scholars, and professionals regarding research services (thesis support, publication assistance, data analysis, editing, etc.)
• Understand the client's academic requirements and recommend suitable services.
• Handle inbound and outbound calls, emails, and online inquiries.
• Follow up with prospective clients and convert inquiries into enrolments.
• Maintain accurate records of interactions and client data in CRM systems.
• Coordinate with research, technical, editing and support teams to ensure timely service delivery.
• Provide clear explanations of processes, timelines, and pricing.
• Resolve client queries and concerns professionally.
• Maintain confidentiality and ethical standards in academic counselling.

Requirements

Eligibility Criteria

• Minimum Qualification: Any graduate or above

Skills Required

• Excellent written & verbal communication skills (English)
• Strong problem‑solving ability and attention to detail
• Previous customer service experience, especially in a chat process, is preferred
• Ability to manage multiple chats effectively and efficiently
• Knowledge of basic computer applications and CRM tools

Key Traits

• Empathy, patience, attention to detail, and the ability to work in a fast‑paced environment

Benefits

• Friendly environment
• Fun activities & events celebrations
• Competitive salary and performance‑based incentivesWork‑from‑office opportunity with a collaborative environment
• Opportunities for career growth and skill development