Associate Manager – Counselling

Physics Wallah (PW); Dadri; Remote; INR 800,000 - 1,200,000; Full time

Job summary

A leading EdTech company in India is seeking an Associate Manager – Counselling to lead a remote team of academic counsellors guiding JEE/NEET students. In this role, you will oversee team productivity and ensure smooth operations, focusing on improving counselling quality and student engagement. The ideal candidate has 3-6 years of relevant experience, strong communication skills, and a target-driven mindset. This full-time position offers a chance to make impactful changes in students' academic journeys.

Qualifications

• 3–6 years of experience in counseling or sales management, JEE/NEET EdTech preferred.
• Experience managing remote teams is a plus.
• Target-driven and strategic mindset committed to student progress.

Responsibilities

• Lead and motivate a team of academic counsellors.
• Conduct performance evaluations and mentoring sessions.
• Set daily/weekly targets and monitor achievement.
• Oversee admissions workflow managed by remote team.
• Analyze lead performance data for productivity enhancement.
• Resolve escalations from students/parents efficiently.
• Track daily MIS and recommend process improvements.

Skills

Counselling/sales management experience

Strong verbal and written communication

Proficiency in Excel and CRM tools

Analytical mindset

Tools

Excel

Google Sheets

CRM tools

Job description

Human Resources | PW (PhysicsWallah) | Experience with CARS24, VFS Global, Deltron Technologies | Passionate About Talent & Culture

Location: Noida, Sector 62 (Corporate Office)

Designation: Associate Manager – Counselling

Department: Central Counselling Team

About the Role

As an Associate Manager – Counselling, you will lead and manage a team of Work-From-Home academic counsellors, responsible for guiding JEE/NEET students across India. You will oversee team productivity, counselling quality, and student engagement while ensuring smooth daily operations. This role combines leadership, performance management, and strategic oversight to drive counselling effectiveness and student success.

Key Responsibilities

• Lead, supervise, and motivate a team of WFH academic counsellors.
• Conduct regular performance evaluations, mentoring sessions, and quality audits.
• Set daily/weekly targets and monitor achievement through structured tracking.
• Oversee the admissions workflow managed by the remote counselling team.
• Ensure structured counselling procedures and guidelines are followed for JEE/NEET students.
• Analyze lead performance data to enhance productivity and conversion strategies.
• Coordinate with academic, operations, and marketing teams for campaigns, processes, and updates.
• Resolve escalations from students/parents and provide timely solutions.
• Track daily MIS, lead status, conversion reports, attendance, and CRM usage.
• Recommend process improvements to increase efficiency, consistency, and student satisfaction.

Why Join Us?

At Physics Wallah, India’s most trusted EdTech platform, you will lead high-impact teams shaping the academic journeys of students nationwide. You’ll drive meaningful outcomes through counselling quality and performance while being part of a culture that values innovation, ownership, and continuous learning.

Experience & Skills Required

• 3–6 years of experience in counselling/sales management (JEE/NEET EdTech or institute experience preferred).
• Proven experience managing sales/counselling teams; remote team handling is a plus.
• Strong verbal and written communication skills with excellent stakeholder management.
• Proficiency in Excel, Google Sheets, and CRM tools.
• Target-driven, strategic, analytical mindset committed to student progress.

How to Apply

Send your resume to [e-mail]

Subject Line: “Application – Associate Manager Counselling (Noida Corporate Office)”

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Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Consulting, Strategy/Planning, and Sales

Industry

Education