Academic Councellor

TalentMark Academy; Indore District; On-site; INR 223,000 - 357,000; Full time

Benefits offered by this job

Growth opportunities

On-site role in Indore

Job summary

TalentMark Academy in Indore is seeking an proactive Academic Counsellor to guide students through courses, manage demos, handle admissions and fees, and maintain records. The role is on-site and based in Indore, with six-day weeks and a focus on strong student-first communication.

Eligibility includes 1–3 years in counselling or admissions and a Bachelor’s degree. Prior experience in educational settings will be advantageous, with opportunities for advancement to Senior Counsellor or Admissions

Qualifications

• 1–3 years of experience in counselling, admissions, inside sales, or telecalling.
• Based in Indore or willing to relocate to Indore.
• Willing to work 6 days a week and during peak hours.
• Bachelor’s degree in any field; education/psychology background is a plus.

Responsibilities

• Counsel students about courses, fees, outcomes, and career paths in Hindi and English.
• Schedule demos, remind attendees, and drive show-up rates.
• Handle fees, invoicing, receipts, and maintain accurate records.
• Qualify leads, respond to enquiries, and drive conversions.
• Inform about new batches, share schedules, and maintain attendance records.
• Update CRM/Google Sheets daily and share MIS reports.
• Address student queries and ensure smooth onboarding.
• Greet walk-ins and coordinate with faculty/ops.

Skills

Strong Hindi

English proficiency

Communication skills

Empathy toward students

Education

Bachelor's degree

Tools

CRM tools

MS Excel/Google Sheets

Job description

TalentMark Academy Placement Department | Full time

Role overview

We are hiring a proactive Academic Counsellor to guide students through our courses, schedule and drive attendance for demo sessions, manage fees and documentation, and keep students informed about upcoming batches. This is an *On-site* role open only to candidates based in *Indore* or willing to relocate to Indore.

Key responsibilities

• Student counselling: Explain course structures, outcomes, fees, and career paths clearly in Hindi and English.
• Demo management: Call leads to schedule demos, send reminders, ensure high show-up rates, and collect feedback.
• Admissions and fees: Handle fee discussions, invoicing/receipts, payment follow-ups, basic reconciliation, and maintain accurate records.
• Lead handling: Make outbound calls, respond to enquiries (calls/WhatsApp), qualify leads, and drive conversions.
• Batch coordination: Inform students about new batches, share schedules, and maintain attendance/roster updates.
• CRM and reporting: Update CRM/Google Sheets daily, track funnel metrics, and share MIS reports with management.
• Service and retention: Address student queries, elevate issues, and ensure a smooth onboarding experience.
• Front-desk support: Greet walk‑ins, manage basic documentation, and coordinate with faculty/operations.

Must-have requirements

• Location: Based in *Indore* or ready to relocate to Indore before joining.
• Availability: Comfortable with 6-day academic schedules and peak-hour calling.
• Communication: Clear, empathetic speaking skills with a student-first approach.

Qualifications

• 1–3 years of experience in counselling/admissions/inside sales/tele calling. Strong freshers may apply.
• Experience in educational institutes or training centres is an advantage.

Skills

• Strong Hindi; working English proficiency.
• Confident phone etiquette, objection handling, and follow-up discipline.
• Basic MS Office/Google Sheets; familiarity with CRM and WhatsApp Business.
• Organization, accuracy in fee records, and time management.
• Target orientation with ethical counselling.

Compensation and benefits

• Competitive fixed salary with performance-based incentives.
• Training and clear SOPs for counselling, demos, and fee processes.
• Growth path to Senior Counsellor / Admissions Lead based on performance.
• Full-time, on-site at the institute. Typical academic hours with weekend availability as required by batches and demos.

Location

• Indore (on-site). Only local candidates or those relocating to *Indore* will be considered.
• Walk-in interviews at our institute. Bring your updated resume (IN A HARD COPY) and a valid ID.
• You may be asked to perform a short role‑play on counselling and fee handling.

Requirements

• Location: Must be currently residing in Indore or ready to relocate before joining. Outstation candidates will be considered only if they can attend an in‑person interview in Indore.
• Communication Skills: Excellent verbal communication in Hindi and good working knowledge of English. Should be confident, clear, and student‑friendly in approach.
• 1–3 years of experience in student counselling, academic advising, tele calling, or admissions preferred.
• Fresh graduates with strong communication skills and interest in counselling may also apply.
• Education: Minimum Bachelor’s degree in any field. Background in education, business, or psychology will be an advantage.
• Technical Proficiency:
• Basic computer knowledge (MS Excel, Google Sheets, Emails).
• Comfortable using WhatsApp Business, calling software, and CRM tools.
• Professional, punctual, and responsible with follow‑ups.
• Able to manage multiple student enquiries simultaneously and meet daily calling targets.Should maintain decorum and represent the institute positively at all times.
• Must be available for a 6-day working schedule (Monday–Saturday).
• Flexible to handle calls, demos, and batch communications during academic hours.
• Personality Traits:
• Energetic, persuasive, and empathetic towards students.
• Team player with eagerness to learn and grow in an academic setup.
• Strong attention to detail, especially in fee discussions and record maintenance.
• Candidates with experience in coaching institutes, training centres, or edtech companies.
• Immediate joiners or candidates with short notice periods will be prioritised.