Team Lead - Inside Sales (Fintech)

Psmith Advisors; Bengaluru; On-site; INR 180,000 - 260,000; Full time

Job summary

Psmith Advisors in Bengaluru invites an experienced professional to lead our Inside Sales team as Team Lead – Inside Sales. You will coach, drive targets and own end-to-end customer conversion from first contact to final payment.

The role requires hands-on telesales experience, a deep understanding of sales funnels and dashboards, and the ability to guide a high‑velocity team through daily huddles, follow‑ups and performance reviews.

Qualifications

• 3–6 years of inside sales/telesales experience with team leadership.
• Proven end-to-end sales conversion from initial call to final payment.
• Strong understanding of sales funnels, conversion metrics and revenue management.
• Experience with CRM and dialer systems; fluent English and Hindi.

Responsibilities

• Lead and manage a team of Inside Sales executives.
• Own team revenue, conversion and productivity targets.
• Conduct daily huddles, target reviews and pipeline discussions.
• Allocate leads and ensure timely follow-ups.
• Track the complete sales funnel from lead to closure and payments.
• Monitor key sales metrics including connects, follow-ups, conversions, revenue and productivity.
• Conduct regular call audits and provide structured feedback.
• Coach executives on need discovery, sales pitch, objection handling, negotiation, follow-ups and closures.
• Support team members on difficult or escalated sales calls.
• Drive improvement in lead-to-paid conversion through coaching and performance management.
• Identify performance gaps and create improvement plans.
• Manage underperformers through reviews and PIPs.
• Ensure CRM hygiene, lead ageing control and accurate updates.
• Conduct one-on-one reviews and track individual performance.
• Monitor attendance, adherence, productivity and sales-floor discipline.
• Work with Sales Managers to achieve targets and prepare dashboards.
• Support onboarding and OJT of new team members.

Skills

Inside Sales

Team leadership

Telesales

Sales conversion

CRM usage

English & Hindi

Tools

Dialer systems

CRM software

Job description

We are looking for a Team Lead – Inside Sales to manage, coach and drive a target-oriented Inside Sales team responsible for end-to-end customer conversion.

The role requires someone with strong hands‑on telesales/inside sales experience who understands the complete sales cycle, from lead allocation and customer engagement to objection handling, follow‑ups, payment and final closure.

The ideal candidate should have personally worked in sales conversion and should now be managing a team responsible for achieving revenue and conversion targets.

Key Responsibilities

• Lead and manage a team of Inside Sales executives.
• Own team‑level revenue, conversion and productivity targets.
• Conduct daily huddles, target reviews and pipeline discussions.
• Allocate leads and ensure timely follow‑ups across the team.
• Track the complete sales funnel from lead assignment to final payment and closure.
• Monitor key sales metrics including connects, follow‑ups, conversions, revenue and productivity.
• Conduct regular call audits and provide structured feedback.
• Coach executives on need discovery, sales pitch, objection handling, negotiation, follow‑ups and closures.
• Support team members on difficult or escalated sales calls.
• Drive improvement in lead‑to‑paid conversion through structured coaching and performance management.
• Identify individual performance gaps and create improvement plans.
• Manage underperformers through regular reviews, coaching and PIPs where required.
• Ensure CRM hygiene, lead ageing control and accurate sales updates.
• Conduct one‑on‑one reviews with team members and track individual performance.
• Monitor attendance, adherence, productivity and overall sales‑floor discipline.
• Work closely with Sales Managers and other stakeholders to achieve business targets.
• Prepare and maintain sales reports, dashboards and performance trackers.
• Support onboarding and OJT of new team members before they move to independent selling.

Candidate Requirements

• 3–6 years of experience in Inside Sales / Telesales, with prior team‑handling experience.
• Strong personal experience in end‑to‑end sales conversion, not only pitching or lead qualification.
• Experience managing a target‑driven Inside Sales team.
• Team should have been responsible for taking customers from initial call through follow‑up, negotiation and final payment closure.
• Strong understanding of sales funnels, conversion metrics and revenue management.
• Good experience in call audits, coaching and performance feedback.
• Ability to handle escalated closure calls and support the team on difficult conversions.
• Strong people‑management and performance‑management skills.
• Comfortable working in a high‑pressure, target‑driven sales environment.
• Experience using CRM and dialer systems.
• Fluent communication in English and Hindi.

Preferred Background

Candidates from subscription sales, EdTech, FinTech, WealthTech, insurance, consumer internet or other high‑volume Inside Sales environments will be preferred.

Experience in businesses where customers need to be actively convinced and the same sales executive owns the journey through final payment and closure will be highly preferred.

The ideal candidate should be someone who has personally done full‑cycle telesales conversion and has subsequently led a team responsible for the same end‑to‑end sales process.