Assistant Manager-Inside Sales

Frido; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Frido is seeking an experienced Assistant Manager – Inside Sales to lead and manage the inside sales function in Pune. The role focuses on driving revenue growth, handling high-volume leads, and improving conversion efficiency.

You will manage sales teams, optimize processes, and ensure a superior customer buying experience while driving daily, weekly, and monthly targets.

Qualifications

• Experience in D2C or high-volume sales environments.
• Familiarity with WhatsApp, video selling, and omnichannel sales.
• Exposure to performance marketing lead funnels.
• Experience in process optimization and automation tools.

Responsibilities

• Drive daily, weekly, and monthly sales targets through inside sales channels.
• Monitor lead conversion funnels and optimize performance.
• Develop strategies to improve connect rate, qualification, and closures.
• Identify upsell and cross-sell opportunities.
• Lead, coach, and mentor inside sales executives.
• Monitor KPI achievement and conduct performance reviews.
• Ensure timely lead allocation and follow-up adherence.
• Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures.
• Improve lead handling processes to maximize conversions.
• Work with marketing to improve lead quality.
• Monitor call quality and adherence to sales scripts and processes.
• Identify training needs and conduct refresher coaching.
• Improve objection handling and customer engagement standards.
• Generate performance dashboards and insights.
• Use data to drive decision-making and continuous improvement.
• Ensure a consultative sales approach and handle escalations.

Job description

Job Title: Assistant Manager–Inside Sales

Location: Pune, Maharashtra

Experience: 7+ years

Industry Preference: D2C / E-commerce / Consumer Products / Mobility / Wellness / BPO Sales Employment Type: Full-time

Job Summary

We are seeking a result-driven Assistant Manager – Inside Sales to lead and manage the inside sales function, drive revenue growth, and improve conversion efficiency. The role involves handling high-volume leads, managing sales teams, optimizing processes, and ensuring a superior customer buying experience.

Key Responsibilities

• Drive daily, weekly, and monthly sales targets through inside sales channels.
• Monitor lead conversion funnels and optimize performance.
• Develop strategies to improve connect rate, qualification, and closures.
• Identify upsell and cross-sell opportunities.

Team Management

• Lead, coach, and mentor inside sales executives.
• Monitor individual performance and ensure KPI achievement.
• Conduct daily huddles, call audits, and performance reviews.
• Drive motivation and team productivity.

Lead & Process Management

• Ensure timely lead allocation and follow-up adherence.
• Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures.
• Improve lead handling processes to maximize conversions.
• Work closely with marketing to improve lead quality.

Quality & Training

• Monitor call quality and adherence to sales scripts and processes.
• Identify training needs and conduct refresher coaching.
• Improve objection handling and customer engagement standards.

Reporting & Analytics

• Generate performance dashboards and insights.
• Use data to drive decision-making and continuous improvement.

Customer Experience

• Ensure a consultative sales approach and excellent customer experience.
• Handle escalations and critical customer concerns when required.

Preferred Skills

• Experience in D2C or high-volume sales environments.
• Familiarity with WhatsApp, video selling, and omnichannel sales.
• Exposure to performance marketing lead funnels.
• Experience in process optimization and automation tools.

Key Performance Indicators (KPIs)

• Team Productivity & Target Achievement
• Call Quality & Compliance