Team Lead

Delhivery; Sriperumbudur; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Job summary

Delhivery Limited in Sriperumbudur, Tamil Nadu, invites applications for a Team Lead Last Mile to oversee DC and last-mile operations, drive on-time deliveries, and manage field staff.

You will coordinate inbound/outbound flows, plan routes, supervise delivery executives and warehouse staff, and ensure safety, compliance, and KPI targets are met.

This role reports to the Operations Manager and requires strong leadership and hands-on approach to optimize SLAs and route efficiency.

Qualifications

• 2–5 years of experience in e-commerce, courier, or logistics operations, with frontline or supervisory exposure.
• Graduate degree preferred or equivalent.
• Experience coordinating field teams and managing SLA targets.

Responsibilities

• Oversee end-to-end delivery center (DC) and last-mile (LM) operations, including inbound sorting, dispatch, and reverse logistics/pickups (RVP).
• Manage COD reconciliation and cash handling reporting.
• Plan daily delivery routes and vehicle/resource deployment.
• Supervise field delivery executives and warehouse staff; prepare duty rosters and track attendance.
• Lead shifts, conduct daily huddles, and ensure safety/compliance.

Skills

Leadership

Operations management

KPI tracking

Safety & compliance

Education

Graduate preferred

Job description

Role & responsibilities

The Team Lead Last Mile at Delhivery Limited manages daily operations at the delivery center (DC), oversees field delivery teams, and ensures packages reach customers on time.

Job Summary

• Department: Operations (Reporting to the Operations Manager)
• Role Type: Supervisory / Operational Leadership
• Primary Objective: Drive smooth inbound and outbound shipment flows, meet Service Level Agreements (SLAs), and manage field staff efficiency

Core Responsibilities

• Operations Management:
  • Oversee end-to-end delivery center (DC) and last-mile (LM) operations, including inbound sorting, dispatch, and reverse logistics/pickups (RVP).
  • Manage Cash on Delivery (COD) reconciliation and cash handling reporting.
  • Plan daily delivery routes and vehicle/resource deployment.

Team Handling & Shift Leadership:

• Supervise field delivery executives and warehouse staff.
• Prepare duty rosters, track attendance, and manage discipline.
• Conduct daily morning huddles, shift briefings, and safety/compliance talks.
• Independently lead shifts and take full ownership of the center in the manager's absence.

Performance & SLA Tracking:

• Performance & SLA Tracking:
  • Monitor key performance indicators (KPIs) such as Turnaround Time (TAT), On-Time Delivery, Return-to-Origin (RTO) rates, and Non-Delivery Reports (NDRs).
  • Minimize shipment damages, misroutes, and missing items.

Escalation & Issue Resolution:

• Handle customer complaints, high-ageing shipments, and on-ground operational escalations.
• Coordinate cross-functionally with first-mile, linehaul, hub, and customer support teams.

Compliance & Reporting:

• Maintain daily Management Information System (MIS) reports and digital dashboards.
• Enforce safety guidelines, company Code of Conduct (CoC), POSH, and anti-theft policies.

Qualifications & Skills

• Education: Graduate preferred.
• Experience: Generally requires 2 to 5 years of experience in e-commerce, courier, or logistics operations (with prior frontline or supervisory background).