Team Lead

Delhivery; Dindigul; On-site; INR 600,000 - 900,000; Full time

Job summary

Delhivery is seeking a Team Lead to manage day-to-day warehouse, sorting, and last-mile logistics operations, while supervising floor staff to ensure on-time delivery and service quality targets. You will oversee inbound/outbound activities, roster shifts, monitor SLAs, and coordinate with cross-functional teams to move parcels efficiently.

Ideal candidates have hands-on operations experience in logistics, strong leadership, and a focus on SOP compliance and daily MIS reporting to drive

Qualifications

• Experience in warehouse and logistics operations management.
• Ability to supervise floor staff and riders.
• Familiarity with SOPs, safety guidelines, and MIS reporting.

Responsibilities

• Oversee daily inbound, outbound, sorting, scanning, bagging, loading, and dispatch activities.
• Lead, train, and supervise Delivery Associates, Warehouse Associates, riders, loaders, and unloaders.
• Prepare shift rosters and monitor attendance; allocate tasks based on shipment volumes.
• Monitor TAT, SLAs, shipment accuracy, and productivity metrics.
• Handle pending, undelivered, or RTO shipments and resolve floor escalations.
• Coordinate with first-mile, linehaul, hub, fleet, and customer support teams.
• Ensure SOPs and safety guidelines are followed; maintain daily MIS reports.

Skills

Operations management

Team supervision

Shift planning

Performance tracking

Issue resolution

Cross-functional coordination

Compliance & reporting

Job description

Role & responsibilities

A Team Lead at Delhivery Limited manages day-to-day warehouse, sorting, and last-mile logistics operations while supervising floor staff to ensure on-time delivery and service quality target Core Roles and Responsibilities

• Operations Management: Oversee daily inbound, outbound, sorting, scanning, bagging, loading, and dispatch activities.
• Team Supervision: Lead, train, and supervise Delivery Associates, Warehouse Associates, riders, loaders, and unloaders.
• Manpower & Shift Planning: Prepare shift rosters, monitor attendance and absenteeism, and allocate daily tasks based on shipment volumes.
• SLA & Performance Tracking: Monitor turnaround time (TAT), service level agreements (SLAs), shipment accuracy, and productivity metrics.
• Issue & Escalation Resolution: Handle pending, undelivered, or return-to-origin (RTO) shipments and resolve operational floor escalations.
• Cross-Functional Coordination: Coordinate with first-mile, linehaul, hub, fleet, and customer support teams for smooth parcel movement.
• Compliance & Reporting: Ensure adherence to company standard operating procedures (SOPs) and safety guidelines while maintaining daily MIS reports.