Assistant Team Lead

Delhivery; Cuddalore; On-site; INR 300,000 - 420,000; Full time

Job summary

Delhivery Limited is seeking an Assistant Team Lead to manage daily facility, warehouse, and last-mile operations while supporting the Team Lead. You will oversee inbound/outbound, FM/LM/RVP, and route optimization, while supervising warehouse and delivery teams and ensuring safety and SOP compliance.

You will also track KPIs, prepare MIS reports, and coordinate with cross-functional teams to resolve issues and customer escalations, with a focus on efficiency and accuracy in a fast-paced

Qualifications

• Graduation or any general degree in Logistics, Business Administration, or related fields.
• 0–1 year of experience in logistics, warehousing or last-mile operations (preferred).

Responsibilities

• Oversee inbound, outbound, sorting, and dispatch activities daily.
• Manage FM, LM, and Reverse Pickups.
• Track live shipments, plan routes, and optimize loads.
• Supervise warehouse staff and field delivery teams; assign tasks and monitor attendance.
• Maintain daily MIS reports and coordinate with cross-functional teams.
• Ensure SOPs and safety guidelines are followed.

Skills

Team handling

Communication

Problem solving

MS Excel

Dashboard knowledge

Education

Graduation or equivalent degree

Job description

Role & responsibilities

An Assistant Team Lead (ATL) at Delhivery Limited manages daily facility, warehouse, and last-mile logistics operations while supporting the Team Lead.

• Operations Management:
  • Oversee daily inbound, outbound, sorting, and dispatch activities.
  • Manage First Mile (FM), Last Mile (LM), and Reverse Pickups (RVP).
  • Track live shipments, route planning, and load optimization.
  • Perform inventory audits, handle cash reconciliation, and reduce ageing shipments.
• Team Handling and Supervision:
  • Supervise warehouse associates, process executives, and field delivery executives.
  • Allocate daily tasks, manage shift rosters, and monitor attendance and discipline.
  • Conduct shift huddles, communicate daily targets, and provide on-the-job training.
  • Take full ownership of the shift in the absence of the Team Lead.
• Performance and Quality Metrics:
  • Monitor Key Performance Indicators (KPIs) such as Turnaround Time (TAT), Service Level Agreements (SLAs), and Return-to-Origin (RTO) rates.
  • Minimize shipment errors, damages, misroutes, and process deviations.
• Reporting and Coordination:
  • Prepare and maintain daily Management Information System (MIS) reports and productivity logs.
  • Coordinate with cross-functional teams, transport vendors, and customer support to resolve issues.
  • Resolve customer escalations and on-field delivery challenges.
• Compliance and Safety:
  • Ensure strict adherence to company Standard Operating Procedures (SOPs) and safety guidelines.

Preferred candidate profile

Education: Graduation or any general degree (Logistics, Business Administration, or related fields preferred).

• Experience: 0 to 1 years of experience in logistics, warehousing, or last-mile operations.
• Skills: Basic computer and MS Excel/dashboard knowledge, team handling, communication, and problem-solving abilities.