Assistant Team Lead

Delhivery; Bolpur, Guskara; On-site; INR 300,000 - 420,000; Full time

Job summary

Delhivery in Bolpur, West Bengal seeks an Operations Professional to oversee end-to-end logistics execution and team supervision on-site. You will monitor performance, drive timely dispatches, and manage escalations while maintaining compliance with SOPs and safety guidelines.

The role emphasizes hands-on leadership, process discipline, and reporting accuracy to ensure smooth deliveries and efficient warehouse operations.

Qualifications

• Minimum 1–3 years of logistics/supply chain/delivery operations experience.
• Strong team leadership and training abilities.
• Basic proficiency in using logistics or warehouse software for reporting.

Responsibilities

• Oversee order fulfillment, inbound/outbound sorting, scanning, bagging and loading to meet TAT.
• Lead, train, and manage delivery executives, loaders and warehouse staff; manage shifts and rosters.
• Track KPIs like delivery success rate, order accuracy and productivity; prepare daily reports.
• Handle on-ground escalations, resolve high-aging shipments and investigate damages or delays.
• Ensure SOPs, safety guidelines and company policies are followed.

Skills

Team handling

Problem solving

Reporting with logistics software

Education

Bachelor's degree in Supply Chain/Logistics

Tools

WMS

Job description

Role & responsibilities

• Operational Management: Oversee order fulfillment, including inbound/outbound sorting, scanning, bagging, and loading. Ensure timely dispatches and adherence to Turnaround Time (TAT).
• Team Supervision: Lead, train, and manage delivery executives, loaders, and warehouse associates. Handle shift allocations, attendance tracking, and roster management.
• Performance Monitoring: Track KPIs such as delivery success rate, order accuracy, and productivity. Prepare daily operational reports and MIS updates.
• Issue Resolution: Handle on-ground escalations, address high-aging shipments, and investigate the root cause of shipment damages or delays.
• Compliance: Ensure adherence to Standard Operating Procedures (SOPs), safety guidelines, and company policies.

Preferred candidate profile

• Experience: Typically requires a minimum of 1-3 years in logistics, supply chain, or delivery operations.
• Skills: Strong team-handling capabilities, problem-solving skills, and basic proficiency in using logistics or warehouse software for reporting.
• Education: A bachelor's degree is usually required, with a preference for degrees in Supply Chain Management or Logistics.