Team Lead

Delhivery; Khordha, Sambalpur, Jharsuguda; On-site; INR 300,000 - 420,000; Full time

Job summary

Delhivery in Odisha is seeking an Operations Lead to oversee order fulfillment, manage delivery executives and warehouse staff, and ensure timely dispatches with adherence to TAT. You will monitor KPIs, generate MIS reports, resolve on-ground issues, and ensure SOP compliance while coordinating shifts and attendance.

The role requires 1-3 years in logistics or related fields, with a focus on team leadership and reporting using standard logistics software.

Qualifications

• Experience in logistics, supply chain, or delivery operations (1-3 years).
• Strong team-handling capabilities and problem-solving skills.
• Basic proficiency in using logistics or warehouse software for reporting.

Responsibilities

• Oversee order fulfillment, including inbound/outbound sorting, scanning, bagging, and loading.
• Lead, train, and manage delivery executives, loaders, and warehouse staff; handle shift allocations and roster management.
• Track KPIs such as delivery success rate, order accuracy, and productivity; prepare daily operational reports.
• Handle on-ground escalations, address aging shipments, investigate causes of damages or delays.
• Ensure adherence to SOPs, safety guidelines, and company policies.

Skills

Team handling

Problem solving

Reporting software

Education

Bachelor's degree in Supply Chain Management or Logistics

Tools

Logistics/warehouse software

Job description

Role & responsibilities

• Operational Management: Oversee order fulfillment, including inbound/outbound sorting, scanning, bagging, and loading. Ensure timely dispatches and adherence to Turnaround Time (TAT).
• Team Supervision: Lead, train, and manage delivery executives, loaders, and warehouse associates. Handle shift allocations, attendance tracking, and roster management.
• Performance Monitoring: Track KPIs such as delivery success rate, order accuracy, and productivity. Prepare daily operational reports and MIS updates.
• Issue Resolution: Handle on-ground escalations, address high-aging shipments, and investigate the root cause of shipment damages or delays.
• Compliance: Ensure adherence to Standard Operating Procedures (SOPs), safety guidelines, and company policies.

Preferred candidate profile

• Experience: Typically requires a minimum of 1-3 years in logistics, supply chain, or delivery operations.
• Skills: Strong team-handling capabilities, problem-solving skills, and basic proficiency in using logistics or warehouse software for reporting.
• Education: A bachelor's degree is usually required, with a preference for degrees in Supply Chain Management or Logistics.