Cluster Lead - Last Mile Delivery operations

Freshalicious Super Bazaar; Kerala; On-site; INR 500,000 - 800,000; Full time

Job summary

Freshalicious Super Bazaar is seeking an experienced Hub Operations Manager to oversee daily hub activities, ensuring timely, efficient operations and accurate handling of inbound and outbound shipments.

You will coordinate with the factory, manage delivery teams, and focus on delivering exceptional customer experiences. Responsibilities include recruitment, onboarding, complaint resolution, inventory control, and reporting to support operational excellence.

Qualifications

Responsibilities

• Oversee daily hub operations to ensure timely, efficient deliveries.
• Monitor inbound/outbound shipments for accuracy and timeliness.
• Maintain cleanliness, organization, and safety within the hub.
• Coordinate production and dispatch with the factory.
• Track supply readiness, shortages, and delays.
• Ensure smooth transfer of goods from factory to hub.
• Schedule, route, and supervise delivery personnel.
• Monitor attendance, performance, and SOP adherence.
• Train new delivery staff on processes and customer service.

Job description

Role & responsibilities

Hub Operations Management

Oversee all daily activities at the hub to ensure timely and efficient operations.

Monitor inbound and outbound shipments, ensuring accurate and timely dispatch.

Maintain cleanliness, organization, and safety standards within the hub.

Coordination with Factory

Communicate production and dispatch requirements to the factory.

Track and follow up on supply readiness, shortages, and delays.

Ensure smooth transfer of goods from factory to hub.

Delivery Team Management

Handle daily scheduling, routing, and assignment of delivery boys.

Monitor attendance, performance, and adherence to SOPs.

Train new delivery personnel on processes and customer service standards.

Customer Experience & Delivery

Ensure timely, accurate, and courteous deliveries to end customers.

Resolve on-ground issues during delivery routes.

Track delivery quality metrics and implement improvements.

Recruitment & Onboarding

Source, interview, and recruit delivery boys as per operational requirements.

Facilitate onboarding, training, and documentation processes.

Complaint & Issue Resolution

Address and resolve customer complaints related to delivery.

Coordinate with customer service teams to provide fast and accurate resolutions.

Identify recurring issues and implement corrective actions.

Inventory Management

Manage stock levels at the hub, including receiving, storage, and dispatch.

Conduct regular inventory checks and ensure accuracy in records.

Report stock shortages, damages, and discrepancies immediately.

Reporting & Documentation

Maintain logs of deliveries, inventory, employee attendance, and complaints.

Prepare daily/weekly operational reports for management.