Team Lead

Collegedekho; Gurugram District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

CollegeDekho is seeking a capable leader to head a team of counsellors, driving performance across product geographies in India. The role requires prioritizing coaching, ensuring targets are met, and coordinating with various departments for seamless service delivery.

You will closely monitor KPIs, manage attendance and attrition, and report outcomes to stakeholders, while guiding the team to continuously improve customer engagement and admissions processes.

Qualifications

• Experience leading teams in Edtech, real estate, or BPO sectors.
• Strong people management and reporting skills.
• Familiarity with CRM systems and dialer tools.

Responsibilities

• Lead a team of counsellors to meet performance goals.
• Monitor KPI/KRA and report to stakeholders.
• Coordinate with other departments to ensure smooth team operations.
• Manage attendance and attrition within targets.

Skills

People management

Team leadership

Edtech experience

CRM familiarity

Tools

Dialers

CRM systems

Job description

About Us:

Founded in 2015 with a vision to create a globally trusted student guidance ecosystem, CollegeDekhoconnects prospective students with colleges using its proprietary technology and AI-based chatbot. ItsCommon Application Form platform, which enables students to apply to multiple colleges with a singleclick, is India’s largest of its kind. Since its inception, CollegeDekho has guided over 85 lakh studentswhile successfully ensuring 1.3 lakh admissions, across all its platforms. CollegeDekho offers variousinformation on more than 35,000 colleges and universities across the country. Along with its offerings forstudents, they also help more than 1500 colleges with their student recruitment. CollegeDekho has raisedover $53Mn from investors like Winter Capital, ETS Strategic Capital - the private equity investments armof ETS (creator of the TOEFL tests and GRE General Test), Calega, Man Capital, Disrupt ADQ andQIC.

For more information, kindly visit www.collegedekho.com

About the role:

Lead a team of counsellors in assigned product/geography to achieve team performance goals

Monitor team input and output using assigned KRA/KPI and take ownership of reporting to all relevantstakeholders

Liase with other departments to ensure smooth functioning of teamMaintain team Attendance and Attrition within given targets.

Must have skills:

People managementExperience as a team leader in Edtech/real estate/BPOKnowledge of excelKnowledge of / Experience with Diallers and CRM systems

GirnarSoft Education Services Pvt.Ltd. provides equal opportunities to all its employees and all qualifiedapplicants for employment, without regard to their race, caste, religion, colour, ancestry, marital status,sex, age, nationality, disability and veteran status