Program Advisor

SG Oasis; Mumbai, Hyderabad; On-site; INR 400,000 - 800,000; Full time

Job summary

SG Oasis in Mumbai is seeking an experienced Student Counselor to handle inbound and outbound inquiries via calls, WhatsApp, email, and virtual sessions, guiding candidates on programs and career goals. You will deliver admissions support, explain curriculum, eligibility, and timelines, assist with applications and documentation, and collaborate with marketing and academics to boost enrollments.

A strong command of English and Hindi, CRM or lead-management experience, and a target-driven

Qualifications

• 13 years of experience in EdTech admissions, academic counseling, inside sales, or B2C advisory roles.
• Strong communication and interpersonal skills (English & Hindi preferred).
• Comfortable interacting with students and working professionals daily.
• Ability to understand candidate needs and guide decisions professionally.
• Experience using CRM or lead management tools is preferred.
• Target-oriented mindset with strong follow-up discipline.

Responsibilities

• Handle inbound and outbound student inquiries via calls, WhatsApp, email, and virtual counseling sessions.
• Understand candidate backgrounds, career goals, and learning objectives.
• Provide personalized guidance on suitable programs and career pathways.
• Explain course curriculum, learning outcomes, schedules, eligibility, and career support services.
• Help students understand program value and long-term career benefits.
• Guide candidates through application, documentation, and enrollment processes.
• Maintain structured follow-ups with interested candidates.
• Address queries and support decision-making through consultative discussions.
• Convert qualified inquiries into confirmed enrollments.
• Maintain accurate records of student interactions and follow-ups in CRM systems.
• Track lead stages, counseling outcomes, and admission progress.
• Share regular updates on pipeline and enrollment status.
• Work closely with marketing and academic teams to improve admissions outcomes.
• Participate in webinars, counseling sessions, and information events when required.
• Ensure a professional and positive experience for every prospective student.

Skills

Student counseling

Lead management

CRM experience

Communication skills

English & Hindi

Follow-up discipline

Tools

CRM tools

Job description

Role & responsibilities

Key Responsibilities

Student Counseling & Lead Management

• Handle inbound and outbound student inquiries via calls, WhatsApp, email, and virtual counseling sessions.
• Understand candidate backgrounds, career goals, and learning objectives.
• Provide personalized guidance on suitable programs and career pathways.

Program Advisory & Admissions Support

• Explain course curriculum, learning outcomes, schedules, eligibility, and career support services.
• Help students understand program value and long-term career benefits.
• Guide candidates through application, documentation, and enrollment processes.

Follow-Ups & Conversion Management

• Maintain structured follow-ups with interested candidates.
• Address queries and support decision-making through consultative discussions.
• Convert qualified inquiries into confirmed enrollments.

CRM & Reporting

• Maintain accurate records of student interactions and follow-ups in CRM systems.
• Track lead stages, counseling outcomes, and admission progress.
• Share regular updates on pipeline and enrollment status.

Collaboration & Student Experience

• Work closely with marketing and academic teams to improve admissions outcomes.
• Participate in webinars, counseling sessions, and information events when required.
• Ensure a professional and positive experience for every prospective student.

Required Skills & Qualifications

• 13 years of experience in EdTech admissions, academic counseling, inside sales, or B2C advisory roles.
• Strong communication and interpersonal skills (English & Hindi preferred).
• Comfortable interacting with students and working professionals daily.
• Ability to understand candidate needs and guide decisions professionally.
• Experience using CRM or lead management tools is preferred.
• Target-oriented mindset with strong follow-up discipline.