Team Lead - Admissions

Scaler School of Technology; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading tech education company in India is seeking a Business Development Manager to lead a team of Admissions Consultants. This role involves ensuring high-quality conversations with prospective students and parents, managing admissions processes, and maintaining information accuracy. The ideal candidate will have 3-4 years of experience in admissions or sales roles within the ed-tech industry, with at least 1 year in management. Exceptional communication skills and strong leadership abilities are essential.

Qualifications

• Minimum of 3-4 years in admissions, sales, or customer-facing roles in ed-tech.
• At least 1 year of team management experience is required.
• Strong accountability and ability to implement feedback rapidly.

Responsibilities

• Lead and manage a pod of Admissions Consultants effectively.
• Ensure accuracy in information shared with stakeholders.
• Handle high-stakes conversations with parents professionally.

Skills

Exceptional spoken English

Ability to handle parent conversations

Strong personal discipline

Education

Engineering degree or experience in Indian Engineering education

Job description

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Note: Please apply only if you have at least 1 year of experience in leading a high performing sales team in the ed-tech space.

About Scaler

Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler’s industry-vetted curriculum addresses real-world challenges through two flagship online programs: Scaler and Scaler DSML.

To further redefine education, Scaler has launched:

• Scaler Neovarsity: An outcome-focused online Master's Programme
• Scaler School of Technology (SST): A 4-year residential UG program in Computer Science
• Scaler School of Business: An 18-month PGP in Management & Technology

Our parent firm, InterviewBit, has been featured in the Financial Times’ Asia-Pacific High Growth Companies 2021–2025. Scaler is backed by marquee global investors like Peak XV (formerly Sequoia India), Tiger Global, and Lightrock India.

About the Role

The Business Development Manager plays a pivotal role in driving the success of SST’s admissions pipeline. You will lead a pod of Admission Counsellors, ensuring high-quality conversations, disciplined funnel movement, and exceptional parent–student experience. This role requires strong leadership, a deep understanding of the Indian engineering education landscape, and the ability to coach consultants to consistently deliver high standards of communication, accuracy, empathy, and performance.

You will be responsible for both people leadership and revenue ownership, from daily standups to identifying funnel gaps, handling complex cases, and aligning cross‑functional teams for smooth admissions operations.

Team Leadership & Coaching

• Lead, mentor, and manage a pod of Admissions Consultants.
• Conduct daily stand-ups, weekly performance reviews, and 1:1 coaching.
• Listen to calls, audit communication quality, and provide structured feedback.
• Build consultant capability in objection handling, tonality, consultative conversations, and disciplined follow-ups.

Funnel & Performance Ownership

• Own the team’s KPIs across test registrations, offer to acceptance conversions, fee collections, and refunds.
• Track daily funnel movement and ensure predictable progress.
• Identify bottlenecks such as academic queries, parent hesitations, and intervene proactively.
• Run weekly data reviews and share insights with leadership.

Quality, Compliance & Information Accuracy

• Ensure the team maintains 100% accuracy in all information shared with stakeholders.
• Uphold SST’s high communication standards – empathetic, mature, clear.
• Monitor call quality and enforce QA benchmarks.
• Flag misinformation, tone issues, or process misses immediately and retrain where necessary.

Parent–Student Experience Excellence

• Handle high‑stakes conversations with top academic families or complex cases requiring senior intervention.
• Support consultants with sensitive decision moments - fee deadlines, financial considerations, academic comparisons.
• Conduct campus tours and represent SST professionally during in‑person meets or virtual sessions.

Process Building & Non‑Cycle Responsibilities

• Refine workflows for improved lead hygiene, follow‑ups, and O2A handling.
• Support school outreach and top‑of‑funnel building during non‑admissions months (Sept–Dec).
• Help design scripts, frameworks, FAQs, and training materials for future hiring cycles.

Required Qualifications

Education

• Engineering/experience in working in the Indian Engineering education space is mandatory.

Experience

• 3-4 years of experience in admissions, sales or high‑interaction roles in ed‑tech companies (counselling, customer‑facing roles) is mandatory.
• Minimum of 1 year of team management experience is mandatory.
• Knowledge, Skills, and Abilities
• Exceptional spoken English with clear articulation and a calm, mature tone.
• Ability to structure thoughts quickly in conversations.
• Ability to handle parent conversations with confidence, warmth, and clarity.
• Strong personal discipline, follow‑through, and accountability.
• Open to feedback and able to implement improvements rapidly.