Team Lead

Hi Tours Group; Gurugram District; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

HI Tours Group is seeking an experienced Sales & Operations Team Lead – Short Haul to guide the sales and operations unit for international short-haul holidays. The role involves managing the team, distributing work, driving sales performance, and ensuring exceptional customer service and growth.

The ideal candidate will oversee daily operations, handle key customer enquiries, coordinate with travel partners, and ensure accurate bookings from enquiry to travel completion.

Qualifications

• Proven leadership and team management skills.
• Excellent sales, negotiation and customer relationship abilities.
• Sound knowledge of international holiday packages and travel operations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, coordination and problem-solving abilities.

Responsibilities

• Lead, mentor and manage the Short Haul Sales & Operations team.
• Allocate and monitor daily sales enquiries and operational tasks.
• Ensure timely follow-up and conversion of incoming leads.
• Track team performance and ensure targets are achieved.
• Personally handle high-value or key customer enquiries and generate sales.
• Oversee the complete booking process from enquiry to travel completion.
• Coordinate with suppliers, hotels, airlines and travel partners.
• Ensure quotations, bookings, confirmations and travel documents are processed on time.
• Resolve customer escalations and operational issues efficiently.
• Train, coach and motivate team members to improve productivity and service quality.
• Monitor service standards and customer satisfaction.
• Prepare daily, weekly and monthly sales and operational reports for management.
• Identify opportunities to improve processes and contribute to business growth.

Skills

Leadership

Sales expertise

CRM knowledge

Multi-priority handling

Communication

MS Office

Tools

Travel booking systems

Job description

HI Tours Group is looking for an experienced Sales & Operations Team Lead – Short Haul to lead the sales and operations team for international short-haul holidays. The ideal candidate will be responsible for managing the team, distributing work, driving sales performance, overseeing daily operations, and handling individual sales while ensuring excellent customer service and business growth.

Key Responsibilities

• Lead, mentor, and manage the Short Haul Sales & Operations team.
• Allocate and monitor daily sales enquiries and operational tasks among team members.
• Ensure timely follow-up and conversion of incoming leads.
• Track team performance and ensure sales and operational targets are achieved.
• Personally handle high-value or key customer enquiries and generate individual sales.
• Oversee the complete booking process from enquiry to travel completion.
• Coordinate with suppliers, hotels, airlines, and travel partners for smooth operations.
• Ensure quotations, bookings, confirmations, and travel documents are processed accurately and on time.
• Resolve customer escalations and operational issues efficiently.
• Train, coach, and motivate team members to improve productivity and service quality.
• Monitor service standards and customer satisfaction.
• Prepare daily, weekly, and monthly sales and operational reports for management.
• Identify opportunities to improve processes and contribute to business growth.

Required Skills

• Strong leadership and team management skills.
• Excellent sales, negotiation, and customer relationship management skills.
• Sound knowledge of international holiday packages and travel operations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, coordination, and problem‑solving abilities.
• Proficiency in MS Office and travel booking systems.

Preferred Candidate Profile

• 8–9 years of experience in the travel and tourism industry.
• Minimum 2–3 years of experience leading a sales and operations team.
• Proven track record of achieving sales targets while managing a team.
• Experience in handling both individual sales and team performance.
• Strong leadership, decision‑making, and organizational skills.