Sales Operations Specialist

Hi Tours Group; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

HI Tours Group is seeking a proactive Sales & Operations Specialist – Short Haul to support international short-haul holidays. You will handle customer inquiries, prepare customised quotations, convert leads into bookings, and coordinate travel operations with hotels, airlines, and DMCs.

The role requires strong communication, sales, negotiation and exceptional service, with the ability to manage end-to-end bookings in a fast-paced environment and achieve targets.

Qualifications

• Bachelor's Degree in any discipline.
• Degree/Diploma in Travel & Tourism will be an added advantage.
• 2–3 years of experience in travel and tourism industry.

Responsibilities

• Handle customer enquiries received through various sales channels.
• Prepare customized holiday quotations and travel itineraries based on customer requirements.
• Follow up on assigned leads and convert enquiries into confirmed bookings.
• Achieve assigned individual sales targets.
• Coordinate with hotels, airlines, DMCs, and other travel partners for reservations and confirmations.
• Process bookings, travel documents, vouchers, invoices, and itineraries accurately and within timelines.
• Ensure smooth execution of travel arrangements from booking to tour completion.
• Provide timely updates and assistance to customers throughout their travel journey.
• Resolve customer queries and elevate complex issues to the Team Lead when required.
• Maintain accurate records of enquiries, bookings, and customer interactions in company systems.
• Work closely with the Sales & Operations Team Lead to achieve departmental goals.
• Stay updated on travel products, destination knowledge, promotions, and industry trends.
• Ensure high standards of customer satisfaction and service quality at all times.

Skills

Strong communication

Sales & negotiation

Customer service

Travel sales

End-to-end bookings

MS Office

Travel booking systems

Organizational multitasking

Target-driven

Education

Bachelor's Degree in any discipline

Degree/Diploma in Travel & Tourism

Tools

MS Office

Travel booking systems

Job description

• Experience: 2–3 Years
• Employment Type: Full-Time

HI Tours Group is a leading travel and tourism company committed to delivering exceptional travel experiences through customized holiday packages, group tours, corporate travel and destination management services. We are dedicated to providing outstanding customer service, innovative travel solutions, and memorable journeys while fostering a culture of excellence and teamwork.

Job Summary

HI Tours Group is looking for a proactive and customer-focused Sales & Operations Specialist – Short Haul to support the sales and operations function for international short-haul holidays. The ideal candidate will be responsible for handling customer enquiries, preparing holiday quotations, converting leads into confirmed bookings, coordinating travel operations, and delivering exceptional customer service.

Key Responsibilities

• Handle customer enquiries received through various sales channels.
• Prepare customized holiday quotations and travel itineraries based on customer requirements.
• Follow up on assigned leads and convert enquiries into confirmed bookings.
• Achieve assigned individual sales targets.
• Coordinate with hotels, airlines, DMCs, and other travel partners for reservations and confirmations.
• Process bookings, travel documents, vouchers, invoices, and itineraries accurately and within timelines.
• Ensure smooth execution of travel arrangements from booking to tour completion.
• Provide timely updates and assistance to customers throughout their travel journey.
• Resolve customer queries and elevate complex issues to the Team Lead when required.
• Maintain accurate records of enquiries, bookings, and customer interactions in company systems.
• Work closely with the Sales & Operations Team Lead to achieve departmental goals.
• Stay updated on travel products, destination knowledge, promotions, and industry trends.
• Ensure high standards of customer satisfaction and service quality at all times.

Required Skills

• Strong communication and interpersonal skills.
• Excellent sales, negotiation, and customer service abilities.
• Good understanding of travel sales and holiday operations.
• Ability to prepare quotations and manage end-to-end bookings.
• Strong organizational and multitasking skills.
• Proficiency in MS Office and travel booking systems.
• Ability to work in a fast-paced, target-driven environment.

Educational Qualification

• Bachelor's Degree in any discipline.
• Degree/Diploma in Travel & Tourism will be an added advantage.

Preferred Candidate Profile

• 2–3 years of experience in the travel and tourism industry.
• Experience in international holiday sales and operations will be preferred.
• Strong customer handling and relationship management skills.
• Ability to manage multiple enquiries and bookings efficiently.
• Self-motivated, detail-oriented, and result-driven.
• A collaborative team player with a willingness to learn and grow.