Holidays Manager (Inbound & Outbound)

Exalans and Hunar; Ernakulam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Exalans and Hunar in Ernakulam, India, seeks an experienced Holidays Manager to oversee both inbound and outbound operations, including creating holiday packages, managing tour operations, coordinating with travel partners, and ensuring excellent customer service. The role requires 5–8 years in holiday operations, full-time employment, and strong leadership.

You will coordinate hotels, transport, visas, and itineraries for domestic and international clients, building strong supplier

Qualifications

• Any Graduate with Travel & Tourism background preferred.
• 5–8 years of experience in holiday operations.
• Full-Time employment as stated in the posting.

Responsibilities

• Develop and manage holiday packages for domestic and international tourists.
• Coordinate hotels, transportation, sightseeing, guides, and other travel services.
• Build relationships with travel agents and tour operators.
• Ensure smooth travel experiences and customer satisfaction.
• Plan and manage international holiday packages.
• Handle visa processing, flight bookings, accommodation, and travel documentation.
• Create customized itineraries based on customer requirements and budgets.
• Coordinate with international suppliers, hotels, and tour operators.
• Supervise and support holiday operations staff.
• Ensure smooth execution of bookings and tour arrangements.
• Coordinate with sales, ticketing, visa, and marketing teams.
• Handle customer issues and operational challenges.
• Develop attractive holiday packages to increase sales.
• Monitor package profitability and revenue performance.
• Identify new destinations and travel opportunities.
• Support marketing campaigns and promotional activities.
• Maintain relationships with hotels, airlines, transport providers, and travel partners.
• Negotiate rates and contracts to ensure competitive pricing.
• Monitor supplier performance and service quality.

Skills

Travel destinations

Holiday package creation

Tour operations

Visa processes

Communication

Negotiation

Customer service

Team management

Problem-solving

Travel CRM

GDS systems

Amadeus

Galileo

Sabre

Education

Any Graduate

Job description

Qualification: Any Graduate (Travel & Tourism background preferred)

Experience: 5–8 Years

Employment Type: Full-Time

Job Summary

We are looking for an experienced Holidays Manager to handle both Inbound and Outbound Holiday Operations. The candidate will be responsible for creating holiday packages, managing tour operations, coordinating with travel partners, and ensuring excellent customer service.

Key Responsibilities

• Develop and manage holiday packages for domestic and international tourists.
  
• Coordinate hotels, transportation, sightseeing, guides, and other travel services.
  
• Build relationships with travel agents and tour operators.
  
• Ensure smooth travel experiences and customer satisfaction.
  
• Plan and manage international holiday packages.
  
• Handle visa processing, flight bookings, accommodation, and travel documentation.
  
• Create customized itineraries based on customer requirements and budgets.
  
• Coordinate with international suppliers, hotels, and tour operators.
  

Operations & Team Management

• Supervise and support holiday operations staff.
  
• Ensure smooth execution of bookings and tour arrangements.
  
• Coordinate with sales, ticketing, visa, and marketing teams.
  
• Handle customer issues and operational challenges.
  

Business Development

• Develop attractive holiday packages to increase sales.
  
• Monitor package profitability and revenue performance.
  
• Identify new destinations and travel opportunities.
  
• Support marketing campaigns and promotional activities.
  
• Maintain relationships with hotels, airlines, transport providers, and travel partners.
  
• Negotiate rates and contracts to ensure competitive pricing.
  
• Monitor supplier performance and service quality.
  

Required Skills

• Strong knowledge of domestic and international travel destinations.
  
• Experience in holiday package creation and tour operations.
  
• Knowledge of visa processes and travel documentation.
  
• Good communication, negotiation, and customer service skills.
  
• Ability to manage multiple bookings and deadlines.
  

Preferred Skills

• Experience with travel CRM, reservation systems, or travel software.
  
• Basic knowledge of GDS systems such as Amadeus, Galileo, or Sabre.
  
• Strong team management and problem-solving abilities.
  

Key Performance Indicators (KPIs)

• Achievement of holiday sales targets.
  
• Customer satisfaction and retention.
  
• Profitability of holiday packages.
  
• Successful execution of tours and travel arrangements.
  
• Development of new holiday products and destinations.