Sales Manager

Hi Tours Group; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Hi Tours Group in Gurugram seeks a dynamic Sales & Operations Team Lead – Europe Long Haul to drive growth across the Europe portfolio. The role combines consultative sales, client relationship management, and operational coordination to deliver revenue and service excellence.

You will lead and mentor the sales team, develop customized travel solutions, and coordinate with partners to ensure seamless delivery and customer satisfaction.

Qualifications

• Bachelor's degree in Business, Hospitality, Travel & Tourism or related field.
• 8+ years in sales and client relationship management within the travel industry.
• Minimum 2 years leading a sales team.
• Proven track record of achieving individual and team targets.
• Strong communication, negotiation, leadership and stakeholder management.

Responsibilities

• Achieve individual sales and revenue targets by acquiring new customers and growing existing client relationships.
• Lead, mentor, and motivate the sales team to achieve business goals and improve sales performance.
• Develop customized travel solutions based on client and customer requirements.
• Build and maintain strong relationships with customers, corporate clients, travel partners, and key accounts.
• Monitor sales pipeline, conversions, and team productivity to ensure target achievement.
• Coordinate with internal teams and external partners to ensure seamless service delivery and customer satisfaction.
• Handle customer escalations and ensure timely resolution while maintaining service excellence.
• Identify business opportunities, drive repeat business, and contribute to revenue growth.
• Analyze sales performance, market trends, and customer insights to recommend business improvements.
• Ensure seamless execution of confirmed bookings by coordinating with internal teams, vendors, and partners while maintaining service quality and delivery timelines.
• Monitor operational accuracy, resolve service escalations, and drive process improvements to enhance customer experience and operational efficiency.
• Allocate and assign leads to team members based on workload, expertise, and business priorities, while monitoring timely follow-ups, conversions, and overall sales performance.
• Ensure compliance with company processes, operational standards, and service quality.

Skills

Consultative sales

Client relationship management

Operational coordination

Team development

Leadership

Stakeholder management

Education

Bachelor's degree in Business, Hospitality, Travel & Tourism

Job description

Hi Tours Groups is looking for a dynamic Sales & Operations Team Lead – Europe Long Haul to drive business growth across the Europe portfolio. This role requiring the incumbent to achieve personal sales targets while leading a team to deliver overall business objectives. The ideal candidate should have strong expertise in consultative sales, client relationship management, operational coordination, and team development, with a customer-first approach and a proven ability to drive revenue.

Key Responsibilities

• Achieve individual sales and revenue targets by acquiring new customers and growing existing client relationships.
• Lead, mentor, and motivate the sales team to achieve business goals and improve sales performance.
• Develop customized travel solutions based on client and customer requirements.
• Build and maintain strong relationships with customers, corporate clients, travel partners, and key accounts.
• Monitor sales pipeline, conversions, and team productivity to ensure target achievement.
• Coordinate with internal teams and external partners to ensure seamless service delivery and customer satisfaction.
• Handle customer escalations and ensure timely resolution while maintaining service excellence.
• Identify business opportunities, drive repeat business, and contribute to revenue growth.
• Analyze sales performance, market trends, and customer insights to recommend business improvements.
• Ensure seamless execution of confirmed bookings by coordinating with internal teams, vendors, and partners while maintaining service quality and delivery timelines.
• Monitor operational accuracy, resolve service escalations, and drive process improvements to enhance customer experience and operational efficiency.
• Allocate and assign leads to team members based on workload, expertise, and business priorities, while monitoring timely follow-ups, conversions, and overall sales performance.
• Ensure compliance with company processes, operational standards, and service quality.

Desired Candidate Profile

• Bachelor's degree in Business, Hospitality, Travel & Tourism, or a related field.
• 8+ years of experience in sales and client relationship management within the travel industry.
• Minimum 2 years of experience leading a sales team.
• Proven track record of achieving both individual and team sales targets.
• Strong communication, negotiation, leadership, and stakeholder management skills.
• Commercially driven with excellent customer relationship and problem-solving abilities.