TRAVEL AGENCY TEAM LEADER

AWESOME VACATIONS; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

A prominent travel agency in Tamil Nadu, Chennai District is seeking an experienced Travel Agency Team Leader to guide a team of Travel Consultants and Tele Callers. This role emphasizes leading sales performance and ensuring exceptional customer service while managing diverse travel needs. Qualifications include a bachelor's degree and proven experience in a similar supervisory role within the travel sector. The ideal candidate will drive sales and ensure customer satisfaction throughout the journey from enquiry to post-travel follow-up.

Qualifications

• Proven experience in a Team Leader/Supervisor role within a travel agency.
• Strong knowledge of travel products, destinations, and booking systems.
• Experience managing tele callers and lead-driven sales teams.

Responsibilities

• Lead and motivate a team of Travel Consultants and Tele Callers.
• Drive achievement of sales targets and revenue goals.
• Oversee planning and execution of customized itineraries.

Skills

Team Leadership

Sales Performance Management

Customer Service

Communication Skills

Problem Solving

Education

Bachelor’s degree in Business, Hospitality, Tourism, or related field

Tools

CRM systems

Travel agency software

Job description

Travel Agency Team Leader – Awesome Vacations

We are seeking an experienced and dynamic Travel Agency Team Leader to join our growing team in Awesome Vacations. This role involves leading Travel Consultants and Tele Callers, managing lead flow, driving sales performance, and ensuring exceptional customer service. The ideal candidate will play a key role in converting enquiries into successful bookings while maintaining high service and quality standards.

Key Responsibilities

Team Leadership & Supervision

• Lead, manage, and motivate a team of Travel Consultants and Tele Callers
• Allocate daily tasks, leads, and targets to sales and tele-calling teams
• Conduct regular team meetings to review performance, targets, and updates
• Foster a collaborative, result-oriented, and customer-focused work culture

Tele Caller & Lead Management

• Supervise tele callers handling inbound and outbound travel enquiries
• Ensure timely first calls, follow-ups, and proper lead tagging (Hot/Warm/Cold)
• Monitor call quality, scripts, and conversion effectiveness
• Prevent lead leakage by ensuring all leads are tracked and updated in CRM
• Train tele callers on packages, destinations, offers, and objection handling

Sales & Revenue Management

• Drive achievement of sales targets and revenue goals
• Support the team in closing high-value and complex bookings
• Monitor and analyze sales performance metrics and conversion ratios
• Suggest improvements to pricing strategies, offers, and sales processes

Travel Planning & Customer Experience

• Oversee planning and execution of customized domestic and international itineraries
• Ensure accurate quotations, itineraries, and booking confirmations
• Handle client escalations, special requests, and service recovery when required
• Ensure smooth customer experience from enquiry to post-travel follow-up

Training & Development

• Develop and conduct training programs for sales executives and tele callers
• Enhance product knowledge, destination expertise, and selling skills
• Identify performance gaps and provide coaching and feedback

Vendor & Operations Coordination

• Maintain strong relationships with airlines, hotels, DMCs, and vendors
• Coordinate with operations, ticketing, visa, and accounts teams
• Ensure timely confirmations, documentation, and payment follow-ups

Marketing & Business Growth

• Support and implement marketing initiatives to promote travel packages
• Assist in handling leads from digital platforms, campaigns, and referrals
• Share market insights, customer feedback, and competitor analysis

Compliance & Reporting

• Ensure adherence to company policies, SOPs, and data confidentiality
• Maintain accurate records of leads, bookings, payments, and reports
• Prepare daily and monthly MIS reports for management review

Requirements

• Proven experience in a Team Leader / Supervisor role within a travel agency
• Strong knowledge of travel products, destinations, and booking systems
• Experience managing tele callers and lead-driven sales teams
• Excellent communication, leadership, and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong problem-solving skills and customer-focused mindset
• Proficiency in CRM systems and travel agency software
• Bachelor’s degree in Business, Hospitality, Tourism, or related field preferred
• Knowledge of marketing strategies and sales techniques is an added advantage