Team Lead

Blitz; Bengaluru; Sur place; INR 1 000 000 - 2 000 000; Plein temps

Résumé du poste

Blitz in Mumbai is seeking an experienced Operations Manager to design and implement a Same-day delivery network, lead a team of Team Leaders and Operations Executives, and ensure exceptional customer satisfaction through on-time delivery. You will drive process improvements, roster planning, and cross-functional coordination with finance and payments teams.

The role requires strong leadership, business judgment, and a data-driven approach to scale operations and reduce inefficiencies while

Qualifications

• Graduation degree from an accredited university (Maths, Statistics, Engineering, Science, Business, Logistics) with relevant experience.
• Excellent written and verbal communication skills both remote and in person.
• Good knowledge of employment law and HR policies.
• Strong data focus with ability to dive deep into metrics.

Responsabilités

• Design and build a Same-day delivery network in region (Mumbai) including last-mile delivery stations and team.
• Lead and coach Team Leaders and Operations Executives to maximize on-time delivery as the north star metric.
• Drive operational excellence and scalable process improvements across operations.
• Implement roster planning and monitoring systems to ensure timely delivery based on customer satisfaction.
• Identify and reduce inefficiencies and errors to improve customer experience.
• Understand and fulfill client requirements for logistics operations.
• Manage COD cash handling and ensure timely reconciliation with payments team.
• Coordinate with finance to enhance payments-related processes.
• Disseminate best practices across all operations and drive adoption.

Connaissances

Data analysis

Leadership

Communication

HR policies

Formation

Bachelor's degree

Outils

Excel

Description du poste

KEY RESPONSIBILITIES

• Design & build a Same-day delivery network in the region of Mumbai including that of the network of last-mile delivery stations & the team.
• Lead & coach team of Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with a clear focus on on-time delivery as north star metric.
• The right individual will have solid business judgement, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business.
• Achieve operational excellence and drive process improvements which are scalable.
• Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders based on customer satisfaction.
• Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction.
• Understand & fulfil client requirements for logistics operations.
• Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with the finance team & further improve payments related processes.
• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
• Actively seek to implement and distribute best practices across all operations.

BASIC QUALIFICATIONS

• Graduation degree (Maths, Statistics, Engineering, Science, Business, Logistics) from an accredited university with minimum 3 Years of similar experience.
• Excellent written and verbal communication skills both remotely and face-to-face.
• Good knowledge of employment law and HR policies and procedures.
• Metric Focused and ability to dive deep into data
• Proven coaching and leadership skills including evidence of successful succession planning models.

PREFERRED QUALIFICATIONS

• Strong attention to detail and excellent written and oral communication skills are required.
• Ability to organize and manage multiple tasks simultaneously.
• Ability to handle changing priorities and use good judgement when working in stressful situations.
• Decisive, confident, and experienced with influencing others.
• Knowledge and understanding of last-mile logistics will be a huge plus.