Team Coach

INFINX; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

INFINX is seeking a Team Coach for the Pre-Authorization department in Hyderabad. The role requires leading US healthcare AR denial teams in a night-shift environment, with experience managing at least 10 members and guiding process improvements.

The ideal candidate will have 4+ years in AR denials (voice), strong people-management skills, and solid knowledge of HIPAA, Excel, and payment posting workflows. Willingness to work in shifts is essential.

Qualifications

• Graduate from any stream.
• Willing to work in any shift.
• Must have min 4 years exp in AR denials (Voice).
• Must be a TC/Sr Process Associate in team handling role.
• Should have handled at least 10 people and should have good people management skills.

Responsibilities

• Distribution of Workload to team members.
• Helping the team in handling & resolution of work-related problems, understanding & interpretation of issues and decision making.
• Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects.
• Escalate and follow up for resolution for all issues that affect work.
• Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members.
• Interaction with the clients & taking feedback from clients and formulating strategies to meet the clients specific needs and expectations.

Skills

US Healthcare

RCM Knowledge

Payment Posting

Credit Balance

Charge Entry

Project Migration

HIPAA

Communication Skills

Excel

Education

Any Graduate

Tools

MS Excel

Job description

Team Coach

Designation/ Role: Team Coach

Department: Pre-Authorization

Work Timing: Night Shift

Qualifications

• Any Graduate

Skills

• Should have In-depth knowledge in US-Healthcare provider process.
• End to end RCM Knowledge Expert in Payment posting, Credit balance and Charge Entry.
• Experience in Migrating & Handling new Projects.
• Basic knowledge of HIPAA guidelines
• Excellent written and oral communication skills
• Working knowledge of Excel and other Microsoft tools
• Experience :Minimum2+years experienceUS calling process.

Job Description

• Graduate from any stream
• Willing to work in any shift.
• Must have min 4 years exp in AR denials (Voice)
• Must be a TC/Sr Process Associate in team handling role.
• Should have handled at least 10 people and should have good people management skills.

Job Responsibilities

• Distribution of Workload to team members
• Helping the team in handling & resolution of work-related problems, understanding & interpretation of
• Issues and decision making.
• Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects
• Escalate and follow up for resolution for all issues that affect work.
• Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the projects requirement.
• Interaction with the clients & taking feedback from clients and formulating Strategies to meet the clients specific needs and expectations.