Immediate Hiring! Team Coordinator - RCM

Shai Health; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Shai Health in Chennai, India is seeking an AR Manager to lead the healthcare revenue cycle operations. You will coach the AR team, monitor aging, collections, and denials, and drive process improvements to enhance cash flow.

Responsibilities include overseeing billing and collections, guiding staff through complex issues, and delivering actionable AR dashboards to management. Excellent communication and analytical skills are essential.

Qualifications

• Extensive experience managing AR processes within the healthcare revenue cycle.
• Proven ability to coach and mentor an AR team to meet performance goals.
• Strong communication skills to guide and support team members.

Responsibilities

• Provide continuous coaching and professional development to the AR team.
• Monitor AR metrics such as aging, collections, and denials to ensure targets.
• Identify process improvements to reduce denials and improve cash flow.
• Oversee billing, collections, and payment resolution in compliance with regulations.
• Lead denial management and root cause analysis to minimize future issues.
• Prepare and present AR dashboards and reports for management.
• Coordinate with billing, coding, and payer teams to resolve AR problems.
• Assign workloads and ensure tasks meet defined timelines.

Skills

Healthcare revenue cycle

AR management

Leadership and coaching

Communication skills

Analytical skills

Problem-solving

Job description

Required Skills:

• Strong understanding of the healthcare revenue cycle, including billing, collections, and reimbursement.
• Proven leadership experience with the ability to coach and mentor an AR team to meet performance goals.
• Excellent communication skills for providing feedback, guidance, and support to team members.
• Ability to identify performance gaps and implement corrective measures to improve team efficiency and accuracy.
• Strong analytical skills to assess AR aging, claim trends, and other key performance indicators (KPIs).
• Strong problem-solving skills and ability to handle complex or escalated issues effectively.

Preferred Skills:

• Minimum of 4 years of experience in AR management or a supervisory/coaching role within the healthcare revenue cycle.
• Knowledge of payer requirements, insurance policies, and government regulations
• Ability to implement process improvements to enhance AR efficiency and reduce claim denials.
• Requires to have in-dept knowledge in reviewing and handling ATB
• Daily Work strategy to be implemented to the team for better progress
• Handling Client emails & escalations
• Should possess strong attention to detail
• Identifying bulk denials or trends to reduce ATB
• Strong knowledge in preparing reports, dashboards, PPTs and should be familiar to provide education or knowledge to the team from the reports
• Creating and handling accesses to provider portals
• Should ensure work is completed within TAT

Job Description:

Key Responsibilities:

• Coaching & Training:Provide continuous coaching, mentoring, and professional development to the AR team, focusing on skill-building, performance improvement, and goal attainment.
• Performance Monitoring:Monitor the AR teams performance through key metrics, including AR aging, collections, and claim resolution. Provide feedback and guidance to ensure targets are met.
• Process Improvement:Identify areas where processes can be improved to increase efficiency, reduce claim denials, and streamline the revenue cycle workflow. Lead the implementation of new strategies and best practices.
• Billing & Collections Oversight:Assist the team in handling billing, collections, and payment issues, ensuring that all processes comply with regulatory standards and organizational policies.
• Denial Management:Guide the team on effective strategies for managing claim denials and rejections, helping to resolve issues and minimize future occurrences.
• AR Metrics: Monitor aging reports (90+ days) and prioritize High Dollar accounts, Days in AR, Clean claim rates, and Collection ratios to measure AR performance
• Reporting & Analysis:Oversee the preparation of AR aging reports and other performance analytics, ensuring timely and accurate reporting to management.
• Team Leadership: Mentors AR specialists to improve productivity and reduce errors.
• Escalation Handling: Resolves complex AR issues and ensures timely communication.
• Audit & Compliance: Ensures AR activities align with industry standards and regulations.
• Strategy & Forecasting: Develops strategies to reduce AR days and improve cash flow.
• Collaboration: Works with billing, coding, and insurance teams to resolve AR issues.
• Process Improvement: Implements automation and technology to streamline AR workflows.
• Denial Management: Analyzes and addresses denial trends to minimize claim rejections.
• Data Analysis: Prepares and maintains reports and dashboards to track AR performance.
• Continuous Education: Keeps the team updated on process changes, updates and best practices.
• KPI Monitoring: Tracks team performance and holds members accountable for AR goals.
• Cross-Training: Ensures team flexibility by cross-training on all AR processes.
• Root Cause Analysis: Identifies and addresses the underlying causes of AR issues to improve efficiency.
• Client Reporting: Prepares clear, actionable reports for clients regarding AR status and improvements.
• Team Motivation: Drives team motivation and fosters a positive, high-performance work environment.
• Claim Follow-up: Oversees timely follow-up on unpaid claims to ensure faster reimbursement.
• Workload Distribution: Effectively manages and assigns AR tasks to ensure balanced workloads and timely completion.
• Trend Analysis: Identifies billing trends to proactively address issues before they escal.