Team Coach - Pre Authorization

INFINX; Madurai District; On-site; INR 420,000 - 640,000; Full time

Job summary

INFINX in India seeks a Team Coach for the Pre-Authorization department, working night shifts to manage US healthcare processes and AR denials workflows.

The candidate should have 4+ years in AR denials (Voice), experience in leading a team of 10+ members, and strong communication and Excel skills to drive productivity and client satisfaction.

Qualifications

• Graduate from any stream.
• Willing to work in any shift.
• Must have min 4 years exp in AR denials (Voice).
• Must be a TC/Sr Process Associate in team handling role.
• Should have handled at least 10 people and should have good people management skills.

Responsibilities

• Distribution of Workload to team members.
• Helping the team in handling & resolution of work-related problems, understanding & interpretation of issues and decision making.
• Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects.
• Escalate and follow up for resolution for all issues that affect work.
• Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the projects requirement.
• Interaction with the clients & taking feedback from clients and formulating strategies to meet the client's specific needs and expectations.

Skills

US Healthcare

RCM Payment Posting

Credit Balance

Charge Entry

HIPAA Guidelines

Excel & MS Tools

Migration Projects

Team Handling

Communication Skills

People Management

Education

Any Graduate

Job description

JOB DESCRIPTION

Designation/ Role: Team Coach

Department: Pre-Authorization

Work Timing: Night Shift

Qualifications:

• Any Graduate

Skills:

• Should have In-depth knowledge in US-Healthcare provider process.
• End to end RCM Knowledge Expert in Payment posting, Credit balance and Charge Entry.
• Experience in Migrating & Handling new Projects.
• Basic knowledge of HIPAA guidelines
• Excellent written and oral communication skills
• Working knowledge of Excel and other Microsoft tools

Experience:

• Minimum 2+ years experience US calling process.

Job Description:

• Graduate from any stream
• Willing to work in any shift.
• Must have min 4 years exp in AR denials (Voice)
• Must be a TC/Sr Process Associate in team handling role.
• Should have handled at least 10 people and should have good people management skills.

Job Responsibilities:

• Distribution of Workload to team members
• Helping the team in handling & resolution of work-related problems, understanding & interpretation of
• Issues and decision making."
• Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects
• Escalate and follow up for resolution for all issues that affect work.
• Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the projects requirement.
• Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client's specific needs and expectations.""