Team Lead

INFINX; Navi Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

INFINX in Navi Mumbai is seeking a Night Shift Team Lead with 6+ years in US calling processes. The role requires a TC/TL or specialist in team handling, capable of managing 25+ people and driving productivity and quality.

The candidate should have deep knowledge of US healthcare provider processes, HIPAA basics, and strong communication skills to liaise with clients and training teams.

Qualifications

• In-depth knowledge in US-Healthcare provider process.
• Experience in migrating & handling new projects.
• Basic knowledge of HIPAA guidelines.
• Excellent written and oral communication skills.
• Working knowledge of Excel and other Microsoft tools.

Responsibilities

• Distribution of workload to team members.
• Helping the team in handling & resolution of work-related problems, understanding & interpretation of issues and decision making.
• Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects.
• Escalate and follow up for resolution for all issues that affect work.
• Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the projects requirements.
• Interaction with the clients & taking feedback from clients and formulating strategies to meet the clients specific needs and expectations.

Skills

In-depth knowledge

Team management

Communication skills

MS Excel

US healthcare calls

Education

Any Graduate

Tools

HIPAA knowledge

Job description

Team Lead

Designation/Role

Team Leader

Work Timing

Night Shift

Qualifications

Any Graduate

Skills

• Should have In-depth knowledge in US-Healthcare providerprocess.
• Experiencein Migrating & Handling new Projects.
• Basicknowledge of HIPAA guidelines
• Excellentwritten and oral communication skills
• Workingknowledge of Excel and other Microsoft tools

Experience

Minimum 6 years experience in the UScalling process.

Job Description

Graduate from any stream

Willing to work in any shift.

Musthave min 4 years exp in Voice process

Must be a TC/TL or Specialistin team handling role.

Should have handled at least25 people and should have good people management skills.

Job Responsibilities

• Distributionof Workload to team members
• Helping the team in handling & resolution of work-related problems, understanding & interpretation of Issuesand decision making.
• Provideleadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects
• Escalateand follow up for resolution for all issues that affect work.
• Learnand implement new client systems. Co-ordinate and organize training for newjoinee as well as for existing members of the team based on the projects requirements.
• Interactionwith the clients & taking feedback from clients and formulating Strategiesto meet the clients specific needs and expectations.