TCS Opportunity ServiceNow Developer

Tata Consultancy Services; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking a ServiceNow Software Engineer with 8-12 years of experience to manage and enhance the ServiceNow platform, focusing on TPRM and PSM processes while aligning with ITIL best practices.

The role involves configuring modules, developing workflows and integrations with enterprise systems, building dashboards, and providing post‑deployment support to ensure secure, scalable operations across the IT landscape.

Qualifications

• 8 to 12 years of overall experience.
• 5 to 7 years of ServiceNow development/administration experience.
• Experience with ServiceNow integrations with third-party systems.
• Knowledge of ITIL framework and best practices.
• CSA certification preferred.

Responsibilities

• Configure and maintain ServiceNow modules such as TPRM, PSM, Custom Applications.
• Develop and maintain ServiceNow flow designers, UI policies, and business rules.
• Process Implementation.
• Align ServiceNow processes with ITIL best practices.
• Design and implement integrations with third-party systems.
• Automate routine tasks using ServiceNow scripting.
• Document technical specifications, processes and procedures for ServiceNow TPRM & PSM processes.
• Adhere to ServiceNow coding best practices, manage solutions within update sets and contribute to the overall platform governance strategy.
• Ensure compliance with security and governance standards.
• Provide technical support for post-implementation issues.
• Reporting
• Develop dashboards and reports for operational insights.

Skills

ServiceNow Development

ServiceNow Administration

Integrations

ITIL Knowledge

Scripting

Tools

Flow Designer

UI Policies

Business Rules

Job description

Role:

Job Title: ServiceNow Software Engineer

Experience Required:

8 to 12 Years

Experience Required: Role:

Role Overview

We are seeking a skilled ServiceNow professional to manage, configure, and enhance our ServiceNow platform. The role involves implementing TPRM, PSM processes, developing workflows, and ensuring seamless integration with enterprise systems.

Key Responsibilities

• Configure and maintain ServiceNow modules such as TPRM, PSM, Custom Applications.


• Develop and maintain ServiceNow flow designers, UI policies, and business rules.


• Process Implementation


• Align ServiceNow processes with ITIL best practices.


• Design and implement integrations with third-party systems.


• Automate routine tasks using ServiceNow scripting.


• Document technical specifications, processes and procedures for ServiceNow TPRM & PSM processes.


• Adhere to ServiceNow coding best practices, manage solutions within update sets and contribute to the overall platform governance strategy.


• Ensure compliance with security and governance standards.


• Provide technical support for post-implementation issues.


• Reporting


• Develop dashboards and reports for operational insights.

Required Skills & Qualifications

• Technical Expertise


• Minimum 5 years of experience in ServiceNow Development and Administration.


• Experience with ServiceNow Integrations with third-party systems.


• Basic knowledge in Service Portal concepts.


• Process Knowledge


• Familiarity with ITIL framework and best practices.


• Experience


• 5 to 7 years of ServiceNow development/administration experience.


• Soft Skills


• Strong problem-solving and analytical skills.


• Excellent communication and stakeholder management.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).


• Experience with ServiceNow TPRM, PSM, or GRC modules.


• Knowledge of Agile methodologies.

Key Performance Indicators

• Timely delivery of ServiceNow enhancements.


• High user satisfaction with platform performance.


• Compliance with ITSM and security standards.

Qualification. *Only Full-Time Education would be considered.