ServiceNow TPRM/PSM Developer & Administrator

Tata Consultancy Services; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Tata Consultancy Services in Bengaluru seeks a ServiceNow TPRM/PSM Developer & Administrator with 8-12 years of experience to design, implement and govern ServiceNow workflows and integrations. You will build and maintain TPRM, PSM modules, implement ITIL-aligned processes, and ensure platform security and governance.

Strong scripting, reporting and stakeholder communication are essential. Responsible for documentation, update sets, dashboards and reports to provide operational insights and

Qualifications

• Minimum 5 years of ServiceNow development and administration experience.
• Experience integrating ServiceNow with third-party systems.
• Familiarity with ITIL processes and best practices.
• CSA certification preferred.
• Strong communication and stakeholder management.

Responsibilities

• Configure and maintain ServiceNow modules such as TPRM, PSM, Custom Applications.
• Develop and maintain ServiceNow flow designers, UI policies, and business rules.
• Process Implementation
• Align ServiceNow processes with ITIL best practices.
• Design and implement integrations with third-party systems.
• Automate routine tasks using ServiceNow scripting.
• Document technical specifications, processes and procedures for ServiceNow TPRM & PSM processes.
• Adhere to ServiceNow coding best practices, manage solutions within update sets and contribute to the overall platform governance strategy.
• Ensure compliance with security and governance standards.
• Provide technical support for post-implementation issues.
• Reporting
• Develop dashboards and reports for operational insights.

Skills

ServiceNow Development

ServiceNow Administration

ITIL Knowledge

Stakeholder Management

Analytical Skills

Communication Skills

Education

Bachelor's degree in IT or related field

Tools

ServiceNow Integrations

Service Portal

Update Sets

Job description

Role: ServiceNow TPRM/PSM Developer & Administrator

Exp: 8-12 Years

Key Responsibilities

• Configure and maintain ServiceNow modules such as TPRM, PSM, Custom Applications.
• Develop and maintain ServiceNow flow designers, UI policies, and business rules.
• Process Implementation
• Align ServiceNow processes with ITIL best practices.
• Design and implement integrations with third-party systems.
• Automate routine tasks using ServiceNow scripting.
• Document technical specifications, processes and procedures for ServiceNow TPRM & PSM processes.
• Adhere to ServiceNow coding best practices, manage solutions within update sets and contribute to the overall platform governance strategy.
• Ensure compliance with security and governance standards.
• Provide technical support for post-implementation issues.
• Reporting
• Develop dashboards and reports for operational insights.

Required Skills & Qualifications

• Technical Expertise
• Minimum 5 years of experience in ServiceNow Development and Administration.
• Experience with ServiceNow Integrations with third-party systems.
• Basic knowledge in Service Portal concepts.
• Process Knowledge
• Familiarity with ITIL framework and best practices.
• Experience
• 5 to 9 years of ServiceNow development/administration experience.
• Soft Skills
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow TPRM, PSM, or GRC modules.
• Knowledge of Agile methodologies.

Key Performance Indicators

• Timely delivery of ServiceNow enhancements.
• High user satisfaction with platform performance.
• Compliance with ITSM and security standards.