TALLY SUPPORT EXECUTIVE

Sawindia; Mumbai; On-site; INR 250,000 - 360,000; Full time

Job summary

Software@Work India Pvt. Ltd. in Mumbai is seeking a customer support specialist to assist users of the Tally software, resolve queries promptly, and ensure smooth operation.

You will guide customers through software features, explain accounting concepts in simple terms, collaborate with cross-functional teams to escalate bugs, and help train new users. The role requires strong communication, a SaaS mindset, and a willingness to learn.

Qualifications

• Graduate/ Diploma or Postgraduate (B.Com. Preferred).
• Good Communication, presentation, & Interpersonal Skills.
• Proficient in using Microsoft Office.
• Passion for the SaaS industry and its best practices.
• Strong desire to learn, along with professional drive.

Responsibilities

• Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively.
• Utilize your deep knowledge of Tally to guide customers through software functionalities, troubleshoot technical problems, and ensure smooth software operations.
• Demonstrate excellent communication skills in order to explain complex accounting concepts and software features to users with varying levels of expertise.
• Collaborate with cross-functional teams to identify and escalate software bugs, suggesting improvements and enhancements to our development team for a seamless user experience.
• Stay up-to-date with the latest software updates, new features, and industry best practices to provide accurate and up-to-date information to our customers.
• Leverage your problem-solving abilities to identify and address customer pain points, working closely with them to find suitable solutions and improve their overall experience.
• Assist in training and onboarding new customers, ensuring they are equipped with the necessary knowledge and skills to effectively use our Tally software.

Skills

Customer support

Communication skills

Problem solving

MS Office

Training/Onboarding

Education

Graduate/ Diploma or Postgraduate (B.Com. Preferred)

Tools

Tally

Job description

Software@Work India Pvt. Ltd. has been an established software solution provider for the past 30+ years. We focus on offering business software solutions to SMEs, and our current offerings include the best business apps, including Tally and ERPNext. With over 20,000 customers like Mercedes-Benz, Tata Teleservices, Samsonite, Tata Motors, Accenture, Dun & Bradstreet, and Morgan Stanley, we take a solution-selling approach to customers in helping them use software technology to manage their businesses.

Our focus has always been on providing off-the-shelf software solutions designed specifically for small-to-medium enterprises (SMEs) and distributed enterprise markets. Both our divisions, Tally Prime Solutions (https://www.sawindia.com/) and SoftwareHunt, are dedicated to helping customers find the right business software solutions.

Job Description:

• Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively.
• Utilize your deep knowledge of Tally to guide customers through software functionalities, troubleshoot technical problems, and ensure smooth software operations.
• Demonstrate excellent communication skills in order to explain complex accounting concepts and software features to users with varying levels of expertise.
• Collaborate with cross-functional teams to identify and **escalate** software bugs, suggesting improvements and enhancements to our development team for a seamless user experience.
• Stay up-to-date with the latest software updates, new features, and industry best practices to provide accurate and up-to-date information to our customers.
• Leverage your problem-solving abilities to identify and address customer pain points, working closely with them to find suitable solutions and improve their overall experience.
• Assist in training and onboarding new customers, ensuring they are equipped with the necessary knowledge and skills to effectively use our Tally software.

Requisite:

• Graduate/Any Diploma or Postgraduate (B.Com. Preferred)
• Good Communication, presentation, & Interpersonal Skills
• Proficient in using Microsoft Office.
• Passion for the SaaS industry and its best practices
• Strong desire to learn, along with professional drive.

Job Location:

Magnum Opus, 4th Floor, Shanti Nagar, Vakola, Santacruz East, Mumbai, 400055. https://maps.app.goo.gl/xLKoCBioHQBECL7r5

Working Days:

Monday to Friday (10:00 a.m. to 6:00 p.m.); Saturday (10:00 a.m. to 1:30 p.m.)