Support Coordinator

Yennes Infotec; Chennai; In loco; INR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

Yennes Infotec in Chennai, Tamil Nadu is seeking a proactive Support Coordinator to manage customer support requests and coordinate with the technical team. The role requires clear communication in Tamil and English and familiarity with Tally and accounting software.

Ideal candidates have 0–3 years in customer support, strong coordination skills, and the ability to manage multiple tickets while maintaining accurate records and timely follow-ups. Freshers with good skills may apply.

Competenze

• 0 to 3 years of experience in Customer Support.
• Basic knowledge in Tally is required.
• Strong verbal and written communication in Tamil and English, plus knowledge of at least one South Indian language.

Mansioni

• Provide customer support to dealer network across Pan India for product queries and concerns.
• Handle calls and support tickets, log interactions, and track tickets through resolution.
• Log, track, and follow up on customer complaints, service requests, and tickets.

Conoscenze

Communication skills

Coordination

Problem-solving

Tally knowledge

Accounting software

Descrizione del lavoro

Job Summary

We are looking for a proactive and customer-focused Support Coordinator to manage customer support requests, coordinate with the technical team, and ensure timely resolution of issues related to Tally software and other products. The ideal candidate should have good communication, coordination, and problem-solving skills, along with basic knowledge of Tally and accounting software.

Responsibilities

• Provide customer support to the client s dealer network across Pan India for product-related queries and concerns.
• Handle incoming calls and support tickets, record each interaction accurately, and track tickets through resolution.
• Log, track, and follow up on customer complaints, service requests, and support tickets.
• Coordinate with customers regarding software updates, renewals, AMC (Annual Maintenance Contract), and service requirements.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Schedule technical support calls, remote sessions, and customer visits when required.
• Monitor pending issues, follow up with relevant teams, and help ensure timely closure of open tickets.
• Coordinate with partners and dealers to maintain smooth communication and effective issue resolution.
• Prepare and maintain accurate records, reports, and documentation related to client support activities.
• Communicate clearly with dealers and internal stakeholders in Hindi, English, and at least one South Indian language.
• Coordinate with the sales and accounts teams for customer-related requirements.
• Maintain good customer relationships and ensure a high level of customer satisfaction.

Requirements

• 0 to 3 years of experience in Customer Support;
• Candidates from any industry may apply.
• Basic knowledge in Tally is required.
• Strong verbal and written communication skills in Tamil and English, along with proficiency in any South Indian language.
• Ability to manage multiple calls and tickets while maintaining accurate records and follow-up discipline.
• Good coordination skills, a customer-focused approach, and attention to detail are essential.
• Minimum 1 year of hands-on Tally experience will be an added advantage.

Experience

• Freshers can apply if they have good communication and computer skills.
• Experience in customer support, Tally support, or the IT industry will be an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.