Tally Technical Support Executive ( Chennai )

YENNES Infotec (P) Limited; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

YENNES Infotec (P) Limited is looking for a Customer Support Executive specialized in TallyPrime. Candidates should handle customer queries, troubleshoot software issues, and guide clients on Tally functionalities. A Bachelor’s degree in Commerce or related fields with 1-3 years of experience in customer support is preferred.

Strong knowledge of Tally ERP and excellent communication skills are essential. The role requires maintaining customer relationships and ensuring timely resolutions of queries.

Qualifications

• 1–3 years of experience in customer support or accounting software support
• Certification in Tally ERP/TallyPrime is an added advantage

Responsibilities

• Handle customer queries related to TallyPrime via phone, email, or chat
• Provide guidance on installation and usage of Tally software
• Troubleshoot technical issues with Tally

Skills

Strong knowledge of Tally ERP/TallyPrime

Excellent communication skills

Basic understanding of accounting principles

Ability to work independently

Familiarity with CRM systems

Education

Bachelor’s degree in Commerce, Accounting, or related field

Tools

CRM systems

Job description

• Handle customer queries related to TallyPrime via phone, email, or chat.
• Provide step‑by‑step guidance on installation, configuration, and usage of Tally software.
• Troubleshoot technical issues such as data errors, connectivity problems, and software updates.
• Assist clients with accounting and GST‑related functionalities within Tally.
• Document customer interactions, issues, and resolutions in CRM systems.
• Escalate complex issues to senior support or technical teams when required.
• Conduct remote sessions or demonstrations to train customers on Tally features.
• Maintain strong product knowledge and stay updated on new releases and features.
• Ensure timely resolution of tickets and maintain SLA compliance.
• Build positive relationships with clients by providing proactive support and follow‑ups.

Requirements / Qualifications

• Strong knowledge of Tally ERP/TallyPrime software.
• Basic understanding of accounting principles, GST, and taxation.
• Bachelor’s degree in Commerce, Accounting, Business Administration, or related field.
• 1–3 years of experience in customer support or accounting software support.
• Excellent communication skills (verbal and written).
• Ability to work independently and in a team environment.
• Familiarity with remote support tools and CRM systems (preferred).

Key Attributes

• Customer‑oriented mindset with patience and empathy.
• Certification in Tally ERP/TallyPrime is an added advantage.
• Problem‑solving and analytical abilities.

Only local residents are eligible to apply for their preferred location.