Support Coordinator

Yennes Infotec (P) Limited; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

YENNES in Chennai is seeking a proactive Support Coordinator to manage customer support requests, coordinate with the technical team, and ensure timely resolution of issues related to Tally software and other products.

The role requires excellent communication, coordination, and problem-solving skills, with basic knowledge of Tally and accounting software. Freshers may apply if they have strong communication and computer skills.

Qualifications

• 0 to 3 years of experience in customer support.
• Strong verbal and written communication skills in Tamil and English.
• Ability to manage multiple calls and tickets with accurate record-keeping.
• Basic knowledge of Tally or accounting software is preferred.

Responsibilities

• Provide customer support to dealer network across Pan India for product queries.
• Handle incoming calls and support tickets, logging interactions and tracking resolution.
• Log, track, and follow up on complaints, service requests and tickets.
• Coordinate with customers regarding software updates, renewals, and AMC.
• Maintain records of interactions, issues, and resolutions.
• Schedule technical support calls, remote sessions, and customer visits.
• Monitor open tickets and ensure timely closure with relevant teams.
• Communicate clearly with dealers and internal stakeholders in Hindi, English, and South Indian languages.

Skills

Customer support

Communication

Coordination

Tally

Job description

Job Summary: We are looking for a proactive and customer-focused Support Coordinator to manage customer support requests, coordinate with the technical team, and ensure timely resolution of issues related to Tally software and other products. The ideal candidate should have good communication, coordination, and problem-solving skills, along with basic knowledge of Tally and accounting software.

Job Roles & Responsiblities:

• Provide customer support to the client's dealer network across Pan India for product-related queries and concerns.
• Handle incoming calls and support tickets, record each interaction accurately, and track tickets through resolution.
• Log, track, and follow up on customer complaints, service requests, and support tickets.
• Coordinate with customers regarding software updates, renewals, AMC (Annual Maintenance Contract), and service requirements.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Schedule technical support calls, remote sessions, and customer visits when required.
• Monitor pending issues, follow up with relevant teams, and help ensure timely closure of open tickets.
• Coordinate with partners and dealers to maintain smooth communication and effective issue resolution.
• Prepare and maintain accurate records, reports, and documentation related to client support activities.
• Communicate clearly with dealers and internal stakeholders in Hindi, English, and at least one South Indian language.
• Coordinate with the sales and accounts teams for customer-related requirements.
• Maintain good customer relationships and ensure a high level of customer satisfaction.

Requirements

• 0 to 3 years of experience in Customer Support;
• Candidates from any industry may apply.
• Basic knowledge in Tally is required.
• Strong verbal and written communication skills in Tamil and English, along with proficiency in any South Indian language.
• Ability to manage multiple calls and tickets while maintaining accurate records and follow-up discipline.
• Good coordination skills, a customer-focused approach, and attention to detail are essential.
• Minimum 1 year of hands-on Tally experience will be an added advantage.

Experience

• Freshers can apply if they have good communication and computer skills.
• Experience in customer support, Tally support, or the IT industry will be an added advantage.