Tally – Support Executive (Tiruppur)

YENNES Infotec (P) Limited; Tiruppur; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading tech solutions provider in Tiruppur is seeking a Commerce Graduate for a customer support position. The role demands proficiency in Tally Prime and includes responsibilities like handling technical queries, procuring AMCs, and providing user training. Candidates should have a 2-wheeler for local travel. The focus is on delivering high-quality customer service with minimal escalations and maintaining detailed logs of support interactions.

Qualifications

• Commerce graduates with knowledge and experience in Tally Prime are preferred.
• Candidates must possess a 2-wheeler and be willing to travel locally.
• Strong customer service orientation with accountability for call handling.

Responsibilities

• Achieve responsibilities within the delegated turnaround time.
• Handle customer technical queries on Tally Prime with effective solutions.
• Procure AMC for licenses sold and promote customized orders.
• Maintain a log of calls handled and share with the team.
• Update CRM and report on all calls/work done.

Skills

Knowledge of Tally Prime

Customer support

Problem-solving

Communication skills

Education

Commerce Graduate

Job description

Job Responsibilities

• We would expect you to achieve the responsibilities delegated at a minimum turnaround time.
• Handle customers' issues at various locations in and around Tiruppur on technical queries and other issues on Tally Prime and give them the right solutions.
• Its your accountability to procure AMC for licenses sold as well as to promote and procure customized orders. This requires system study, documentation and understanding of the client’s business process.
• Maintain a log of the calls handled— onsite/remote or telephonic for the day and share with the team head and team members.
• Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls.
• Train the user on Tally Prime and give quality knowledge on the features and uses.
• Update in the suite CRM and report on all the calls/work done.

Job Specification

• Looking only Commerce Graduates.
• Must have knowledge as well as experience in Tally Prime.
• Must have a vehicle (2 Wheeler) willing to travel locally.