Tally – Senior Support Executive (Chennai)

YENNES Infotec (P) Limited; Chennai District; On-site; INR 279,000 - 390,600; Full time

Job summary

YENNES Infotec (P) Limited is looking for dynamic candidates in Chennai for customer support of Tally Prime. Ideal candidates should be commerce graduates with 1-3 years of experience and excellent technical knowledge.

The role involves handling customer issues, providing solutions, and training users on Tally Prime. Local residents with a 2-wheeler are preferred for this position.

Qualifications

• Minimum 1-3 years of experience in customer support.
• Knowledge and experience in Tally Prime are essential.
• Local residents preferred; candidate must own a 2-wheeler.

Responsibilities

• Achieve responsibilities with minimum turnaround time.
• Handle customer issues regarding Tally Prime at various locations.
• Maintain logs of calls for the day and share with the team.
• Train users on Tally Prime features.

Skills

Knowledge of Tally Prime

Customer Support

Technical Query Handling

Education

Commerce Graduate

Job description

Job Responsibilities

• We would expect you to achieve the responsibilities delegated at a minimum turnaround time
• Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally prime and give them the right solutions.
• It is your accountability to procure AMC for licenses sold as well as to Promote and procure Customized orders. This requires system study and documentation and understanding of the client’s business process.
• Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members.
• Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls.
• Train the user on Tally prime and give quality knowledge on the features and uses.
• Update in the suite CRM and report on all the calls/ work done. Your salary details are strictly

Job Specification

• Looking only Commerce Graduates
• Minimum 1-3 Years of Experience
• Must have knowledge as well as Experience in Tally Prime
• Preferred Male candidates only
• Must have a vehicle (2 Wheeler) willing to travel locally.

Only local residents are eligible to apply for their preferred location.