Tally Executive

Kindle Hr; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Kindle HR in Mumbai is seeking a Customer Support Associate to handle scheduled online calls and provide end-to-end solutions across functional, technical, and compliance domains.

The role emphasizes accurate ticket logging in CRM, adherence to SLAs, clear communication, and proactive updates to ensure high customer satisfaction. Fresh graduates with IT interest and good communication are welcome to apply.

Qualifications

• Fresher or graduate with IT interest.
• Good communication and basic domain understanding preferred.

Responsibilities

• Handle customer queries through scheduled online calls.
• Resolve complex issues across multiple areas.
• Provide end-to-end solutions and log ticket details in CRM.
• Maintain SLA timelines and escalate when needed.
• Communicate clearly and professionally with customers.
• Provide proactive updates to customers.

Skills

Problem solving

Communication skills

Long-duration cases

Windows OS

Remote desktop tools

Education

BSc IT/CS or BE/BCA/B.Com

Job description

Role Summary

To handle complex and time-intensive customer issues through scheduled support sessions online and provide end-to-end solutions across multiple domains.

Key Responsibilities

• Handle customer queries through scheduled (booked) calls online.
• Understand and resolve complex issues across multiple areas (functional, technical, compliance, etc.)
• Provide end-to-end solutions ensuring complete issue resolution
• Log accurate ticket details, updates, and call outcomes in CRM
• Manage long-duration and high-impact customer cases effectively
• Follow SOPs, maintain SLA timelines, and complete troubleshooting before escalation
• Maintain clear, confident, and professional communication with customers
• Provide proactive updates and ensure customer satisfaction

Skills Required

• Strong Problem-Solving Ability
• Good Communication & Customer Handling Skills
• Ability to handle complex and long-duration cases
• Learning Attitude Knowledgeof Windows OS, Remote Desktop Tools
• Inclination towards Customer Support and Problem Solving

Eligibility Criteria

• Fresher / Any graduate- BSC IT/CS, B.E., BCA, B.COM, BAF, Commerce with IT Interest etc.
• Good communication and basic domain understanding preferred

Career Growth Opportunities

• Growth from Level 1 Level 2 Level 3 Leadership roles
• Opportunity to move into Implementation, Technical, and Product roles
• Exposure to real-time complex business scenarios
• External opportunities in Accounts, GST, Technical, and Finance domains