TA Customer Success & AI Operations Partner

Lenovo; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Lenovo is seeking a Talent Acquisition Operations support professional to strengthen interview coordination across APAC markets. The role goes beyond scheduling, collaborating with Recruiters, Hiring Managers, and candidates to streamline processes and improve candidate experience.

You will partner on AI-enabled workflows, automation initiatives, and TA Operations projects, helping to standardize reporting and optimize scheduling across multiple time zones in a dynamic APAC environment.

Qualifications

• Strong coordination and communication skills.
• High attention to detail.
• Comfortable with calendars and virtual meeting tools.
• Interest in AI, automation, HR technology, or process improvement.
• Able to manage multiple stakeholders and activities simultaneously.

Responsibilities

• Manage interview scheduling across APAC markets and time zones.
• Partner with Recruiters, Hiring Managers, and candidates for smooth interview coordination.
• Deliver strong candidate experience through timely communication.
• Support adoption of tools like MS Bookings, Copilot, AI workflows, and automation solutions.
• Identify opportunities to simplify manual processes and improve operational efficiency.
• Support TA Operations projects related to AI, reporting, workflow improvement, and process standardization.
• Maintain scheduling accuracy and operational SLAs.

Skills

Coordination

Communication

Attention to detail

Calendar management

AI / automation interest

Stakeholder management

Tools

MS Bookings

Copilot

Power Automate

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Role Type

12 Month Contract

Role Summary

We are looking for someone who can support Talent Acquisition operations while also contributing to AI, automation, and process improvement initiatives across APAC hiring teams. This role goes beyond traditional interview coordination. Along with managing scheduling and candidate communication, the role will work closely with TA Operations on improving workflows, exploring AI-enabled solutions, and driving operational efficiency.

Ideal For Someone With a Mix Of

• coordination + operations mindset
• interest in AI / automation
• curiosity around HR technology
• problem-solving attitude

Key Responsibilities

• Manage interview scheduling across APAC markets and time zones
• Partner with Recruiters, Hiring Managers, and candidates for smooth interview coordination
• Deliver strong candidate experience through timely communication
• Support adoption of tools like MS Bookings, Copilot, AI workflows, and automation solutions
• Identify opportunities to simplify manual processes and improve operational efficiency
• Support TA Operations projects related to AI, reporting, workflow improvement, and process standardization
• Maintain scheduling accuracy and operational SLAs

Skills Experience

Must Have

• Strong coordination and communication skills
• High attention to detail
• Comfortable working with calendars, virtual meeting tools, and operational processes
• Interest in AI, automation, HR technology, or process improvement
• Ability to manage multiple stakeholders and activities simultaneously

Preferred

• Exposure to HR Operations, TA Operations, HR Technology, or Transformation projects
• Familiarity with MS Bookings, Power Automate, Copilot, or similar tools
• Tech / Engineering / Analytics educational background is a plus

Why Join

• Exposure to AI-enabled Talent Acquisition practices
• Opportunity to work on HR transformation initiatives
• Regional APAC role with cross-market exposure
• Chance to build and experiment with operational improvements and automation ideas

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.