Systems Engineer

Navis Software India Private Limited; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

Navis Software India Private Limited seeks a Systems Engineer in Chennai to support and maintain end-user devices, such as desktops and laptops. Responsibilities include troubleshooting, user account management, and collaborating with IT teams to ensure secure operations.

The ideal candidate will have 2-4 years of experience, strong knowledge of Windows OS, and familiarity with Active Directory. Certifications like CompTIA A+ are preferred. This role supports compliance with IT standards and security policies.

Qualifications

• 2-4 years of IT or systems support experience.
• Strong knowledge of Windows operating systems and Microsoft Office 365.
• Hands-on experience with Active Directory administration.
• Familiarity with endpoint management and patching tools.
• Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi).
• Excellent troubleshooting and communication skills.
• Certifications like CompTIA A+, Network+, or Microsoft-related preferred.

Responsibilities

• Install, configure, and support desktops, laptops, printers, and other end-user devices.
• Perform software installations, updates, and patch management.
• Troubleshoot hardware and software issues for users.
• Manage user accounts, permissions, and policies through Active Directory.
• Assist in deploying standard desktop images.
• Ensure endpoint security through antivirus and update compliance.
• Provide Tier 1 and Tier 2 support for user incidents.
• Collaborate with network and systems teams to resolve issues.

Skills

Troubleshooting

Windows operating systems

Microsoft Office 365

Active Directory administration

Networking concepts

Communication

Tools

Endpoint management tools

Job description

Job Summary

The Systems Engineer is responsible for supporting and maintaining the company’s end-user computing environment. This includes installing, configuring, and troubleshooting desktops, laptops, printers, and related systems while ensuring compliance with IT standards and security policies. The role provides Tier 1 and Tier 2 technical support to users and collaborates with network and systems teams to ensure stable and secure operations.

Key Responsibilities

• Install, configure, and support desktops, laptops, printers, and other end-user devices.
• Perform software installations, updates, and patch management across user systems.
• Troubleshoot hardware and software issues for on-site and remote users.
• Manage user accounts, permissions, and policies through Active Directory and Office 365.
• Assist in deploying standard desktop images and maintaining compliance with IT policies.
• Ensure endpoint security through antivirus, encryption, and update compliance.
• Provide Tier 1 and Tier 2 support for user incidents and escalated complex issues as needed.
• Maintain accurate asset inventory and ensure proper tracking of IT equipment.
• Collaborate with network and systems teams to resolve connectivity and performance issues.
• Support onboarding and offboarding processes, including hardware setup and access provisioning.

Qualifications

• 2–4 years of IT or systems support experience.
• Strong knowledge of Windows operating systems and Microsoft Office 365.
• Hands‑on experience with Active Directory administration.
• Familiarity with endpoint management and patching tools.
• Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi).
• Excellent troubleshooting and communication skills.
• Certifications such as CompTIA A+, Network+, or Microsoft‑related credentials preferred.

Kaleris is an equal opportunity employer.