Systems Architect - ServiceNow

Jobvite, Inc.; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Jobvite, Inc. is seeking a seasoned ServiceNow specialist to lead end-to-end development and ongoing support across ITSM, HAM/SAM, ITOM, and CMDB.

You will design and customize workflows, monitor performance, and guide upgrades while coordinating with business and IT stakeholders. The role requires extensive experience in ServiceNow platform development, strong requirements gathering, and solid documentation practices.

Qualifications

• Bachelor’s degree in CS/IT or relevant field.
• Minimum ten years of end-to-end product development on ServiceNow platform.
• Minimum six years of experience in implementation, administration, configuration and development on ServiceNow in a medium/large enterprise.

Responsibilities

• Serve as a subject matter resource on ServiceNow modules to lead development, testing, requirement gathering, and ongoing support.
• Design, develop, integrate, and customize ServiceNow solutions aligned with business needs.
• Configure out-of-the-box workflows and create/maintain custom workflows for automation.
• Monitor platform performance, manage incident queues, and optimize system functionality and user experience.
• Define use/test cases and perform UAT for new features and bug fixes.
• Lead pre- and post-upgrade testing and validation for seamless performance and compliance.
• Collaborate with business and IT stakeholders to gather input for configuration and ongoing support.
• Translate requirements into well-aligned ServiceNow development activities.
• Support creation and maintenance of technical documentation, platform architecture and roadmaps.
• Own and develop custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager.
• Perform data load, mapping, and transforming of dashboards, access controls, and UI components.
• Assess new releases and advise on feature adoption.
• Collaborate with Product Owners and Engineering teams to understand, estimate, and implement solutions.
• Promote cross-discipline awareness and training; gather service-related data and develop dashboards.

Skills

ServiceNow ITSM

Requirements gathering

Testing/UAT

Stakeholder collaboration

Documentation

Data-driven decisions

Cross-functional collaboration

Education

Bachelor’s Degree in Computer Science/Information Technology

Tools

ServiceNow

Microsoft Endpoint Configuration Manager

Job description

Essential Functions

• Serves as a subject matter resource (SMR) on ServiceNow ITSM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITOM, CMDB, and related systems to lead the development, testing, requirement gathering, and ongoing support of the ServiceNow platform.
• Designs, develops, integrates, and customizes ServiceNow solutions, ensuring alignment with business needs.
• Configure out-of-the-box workflows and create/maintain custom workflows for enhanced process automation.
• Monitor platform performance, manage incident queues, and apply data-driven decisions to optimize system functionality and user experience.
• Define use/test cases and carry out user acceptance testing (UAT) for new feature releases and bug fixes.
• Lead pre- and post-upgrade testing and validation to ensure seamless system performance and compliance.
• Collaborate with business and IT stakeholders to gather input for ServiceNow configuration, implementation, and ongoing support.
• Translate functional and technical requirements from internal teams into well-aligned ServiceNow development activities.
• Support the creation and maintenance of technical documentation, platform architecture, and feature roadmaps.
• Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager.
• Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
• Assesses new releases and provides direction regarding adoption of new features.
• Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions.
• Facilitates cross discipline awareness including cross training and engagement in processes, gathering service-related data, create dashboards and participate in performance improvement initiatives.
• Partners closely with the business and IT teams gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• Bachelor’s Degree in Computer Science, Information Technology or relevant field.
• Minimum ten (10) years of relevant experience in end-to-end product development on ServiceNow platform.
• Minimum six (6) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization.
• Experience in the following, required
  • Ability to translate customer needs into technical product requirements.
  • Ability to create and execute a strategic vision and roadmap for ServiceNow solutions.
  • Experience in pre- and post-deployment validation processes.