ServiceNow Technical Architect (CSM & HAM)

DataLunix; India; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

DataLunix is seeking an experienced ServiceNow Technical Architect to lead enterprise-scale implementations across CSM, HAM, and App Engine. The role emphasizes scalable design, secure architectures, and strong technical leadership throughout the delivery lifecycle.

You will collaborate with stakeholders, solution architects, and development teams to set technical strategy, governance, and best practices, while guiding upgrades and platform modernization.

Qualifications

• 12+ years of IT experience with deep ServiceNow expertise.
• Proven experience delivering enterprise ServiceNow solutions.
• Hands-on implementation in CSM, HAM, App Engine, and integrations.
• Strong knowledge of platform architecture, security, governance.

Responsibilities

• Design scalable, secure ServiceNow solutions across CSM and HAM.
• Lead architecture discussions, blueprint sessions, and design reviews.
• Define governance, standards, and reusable patterns.
• Develop enterprise apps using App Engine and low-code tools.
• Architect integrations via REST APIs, SOAP APIs, IntegrationHub, and MID Server.
• Collaborate with stakeholders to translate requirements into scalable technical solutions.
• Mentor developers and technical leads through implementation lifecycle.
• Lead platform upgrades, performance optimization, and health assessments.
• Identify risks and optimization opportunities aligned with enterprise standards.
• Drive platform adoption and enterprise digital transformation.

Skills

ServiceNow

Architecture

Enterprise integrations

REST APIs

SOAP APIs

IntegrationHub

MID Server

App Engine

Governance

Leadership

Tools

IntegrationHub

MID Server

Automation Engine

Job description

We are looking for an experienced ServiceNow Technical Architect with 12+ years of overall IT experience and deep expertise in the ServiceNow platform, Customer Service Management (CSM), Hardware Asset Management (HAM), App Engine, and enterprise integrations. The ideal candidate will be responsible for architecting scalable, secure, and high-performing ServiceNow solutions while providing technical leadership across the complete implementation lifecycle.

You will work closely with business stakeholders, Solution Architects, Product Owners, and development teams to define technical strategies, establish platform governance, and deliver enterprise-grade ServiceNow solutions aligned with business objectives.

Responsibilities:

• Design and architect scalable, secure, and enterprise-grade ServiceNow solutions across CSM and HAM.
• Lead technical architecture discussions, solution blueprint sessions, and technical design reviews.
• Define platform governance, development standards, coding best practices, and reusable architecture patterns.
• Design and develop enterprise applications using ServiceNow App Engine and low-code capabilities.
• Architect and implement integrations with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
• Collaborate with business stakeholders to translate functional requirements into scalable technical solutions.
• Provide technical leadership throughout the implementation lifecycle, including design, development, testing, deployment, and production support.
• Lead ServiceNow platform upgrades, performance optimization, instance health assessments, and modernization initiatives.
• Mentor developers and technical leads by providing architectural guidance and code quality reviews.
• Identify technical risks, dependencies, and optimization opportunities while ensuring alignment with enterprise architecture standards.
• Ensure solutions comply with ServiceNow best practices, security standards, governance policies, and scalability requirements.
• Support enterprise digital transformation initiatives by driving innovation and platform adoption.

Why Join Us?

• Lead enterprise-scale ServiceNow transformation programs for global customers.
• Design innovative, business-critical solutions using the latest ServiceNow platform capabilities.
• Work with experienced architects, technology leaders, and cross-functional teams.
• Gain exposure to complex integrations, App Engine development, and enterprise architecture.
• Drive platform modernization and establish architecture standards across large implementations.
• Enjoy continuous learning opportunities, advanced certifications, and strong career growth.
• Make a significant impact by delivering scalable and future-ready ServiceNow solutions.

Requirements:

• 12+ years of overall IT experience with extensive expertise in the ServiceNow platform.
• Proven experience architecting and delivering enterprise ServiceNow solutions.
• Strong hands-on implementation experience in CSM, HAM, ServiceNow App Engine, and Enterprise Integrations.
• Deep understanding of ServiceNow platform architecture, data model, security, governance, and development best practices.
• Experience developing enterprise applications using App Engine, Flow Designer, IntegrationHub, and Automation Engine.
• Expertise in designing integrations using REST APIs, SOAP APIs, IntegrationHub, OAuth, and MID Servers.
• Experience conducting architecture workshops, solution demonstrations, and technical governance reviews.
• Ability to define technical roadmaps, architecture standards, and reusable solution patterns.
• Excellent communication, stakeholder management, presentation, and leadership skills.
• Experience working in Agile/Scrum delivery environments.

Mandatory Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• ServiceNow App Engine Micro-Certification (preferred if available)

Good-to-Have Skills:

• Experience with Now Assist, Generative AI, Predictive Intelligence, AI Search, and Virtual Agent.
• Exposure to ITSM, ITOM, CMDB, CSDM, SAM, and Discovery.
• Experience with Automation Engine, IntegrationHub ETL, and enterprise integration platforms.
• Knowledge of cloud platforms such as AWS, Azure, or GCP.
• TOGAF, ITIL 4 Foundation, or other enterprise architecture certifications.